Support

August 21, 2014 at 3:39 am

Hi,

Firstly, assigning a Gravity Forms on an alternative registration page will not automatically integrate with EE.

The alternative registration page is used for example when you wish them to go elsewhere to register (a different event, a different registration system, etc).

The ticket in the event you linked to has expired so the registration form wont appear as I cannot select a ticket number.

August 21, 2014 at 6:33 am

Hi,

Thanks for the link.

I am seeing the registration form, it is showing 3 groups: Personal, Address and Workshop Registration.

The only unusual thing is that it is showing multiple duplicate questions. This is odd because it should set it up so if a question is added to multiple groups, it should only show once.

Which questions are not showing?

Have you checked the Question groups to make sure that these have not been added multiple times?

August 21, 2014 at 4:05 pm

Hi Candis,

No need to feel embarrassed 🙂

Just to confirm, is everything working as expected now?

August 21, 2014 at 7:56 pm

Hi,

A support token was used last month. If there are some missing, please email sales below and they can look them up:

sales [at] eventespresso.com

If they were purchased under a different account or email, then that may be why you can’t see them.

EE3 and EE4 have a different code base and store information in different database tables.

We are not affiliated with Filebase.

Sporadic emails can occur on shared hosting platforms because it sends through the hosts mail servers. Using a service like Mandrill or Postmark app can ensure that the emails are delivered:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

—
Lorenzo

August 22, 2014 at 9:58 am

Hi,

Times showing up on table different than it is setup in event post

Can you tell me which table this is please? If this using the ‘EE4 Events Table View Template’ Add-on we have a released an update to fix date related issues, please ensure you are running the latest version of the Add-on.

e-mails not going through sometimes and a few other things.

@lorenzo mentioned using PostMark or Mandill as generally speaking emailing issues are due to server configuration issues. EE passes your emails to wp_mail(), wp_mail() then passes these onto your server, which can do any number of functions. So, generally we advise to use one of the above services (Mandrill is free up to 12k emails per month) as this removes your server from the equation.

Having said that this may also be due to incorrectly configured ‘messages’ so it will depend on which emails are not being sent, can you provide further details on these please?

Also noticed that there is a shared database between EE and Filebase. I believe it was this one wp_esp_status 28 32 WP-Filebase Pro 3.1.15 active

I’ve added this to a ticket for investigation although this will likely not be a quick fix.

I tried to delete EE and all add-ons, run plugin garbage collector, then cleanup tools, then a fresh install but all the data was still there after new install.

De-activating or deleting Event Espresso (either EE3 or EE4) does not remove any of the details from the database. If you do wish to remove the details and start fresh we have a function within Event Espresso -> Maintenance -> Reset/Delete Data (tab)

Be sure to create a database backup before doing so (just to be safe) we have a guide posted to show you how to do this:

https://eventespresso.com/wiki/how-to-back-up-your-site/

I would advise when backing up to just do a full site site backup (database and all files) as it doesn’t take much longer and is always handy to have.