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EE4 Not Passing Shipping Address to

Posted: July 18, 2019 at 6:43 am


July 18, 2019 at 6:43 am

Hello! It appears that a shipping address is not being sent to As a result, due to our settings, credit cards are being verified by held for manual approval. We do not want to change the setting to allow mismatch between shipping and billing addresses to be automatically approved. Is there a way to pass the address information that is collected in Event Espresso to We are collecting two address fields — Address & Billing Address. Could the first Address field be passed to as the shipping address?

We read this support article but don’t think it completely addressed this issue.

Thank you!


July 18, 2019 at 6:58 am

One additional note… In the support article, it mentions to fields that do not seem to appear in our payment settings within EE.
Billing address – Enable to collect a registrant’s billing address.
Shipping address – Enable to collect a registrant’s shipping address.

It seems if we had the ability to require those two fields as part of the credit card payment process, that would solve our issue.



  • Support Staff

July 18, 2019 at 7:33 am

Hi there,

The docs you are linking to are for the Accept Payment method:

Which you have access to as part of your license, but your site is not using that payment method, your using the AIM payment method integration.

I’ll do some checking on this now, however, I recommend you switch away from AIM and use Accept as they have deprecated the AIM integration method in favour of their new API (which the Accept payment method uses) which you can see here:

AIM is also an on-site payment method which mean you (the site admin) are fully responsible for all PCI compliance and it will require the highest level of compliance (SAQ-D). Accept is an offsite payment method using an iFrame which means take care of most of the compliance for you.

You’ll also have the option to display both the billing and shipping address with the Accept payment method.


July 18, 2019 at 9:49 am

Thank you for the information! Is the switch to Accept a change we make with our account? In Event Espresso, the only option I see available is AIM.



  • Support Staff

July 18, 2019 at 9:55 am

Hi Emily,

You’ll actually install the Authnet Accept add-on (it’s a separate plugin that you download from your account page). Here’s a link to its documentation:


July 18, 2019 at 12:45 pm

Thank you!!!!! This is such a big help.



  • Support Staff

July 19, 2019 at 9:55 am

Hi Emily,

I just wanted to check-in and confirm that Accept worked better for you and everything now works?

The support post ‘EE4 Not Passing Shipping Address to’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
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Documentation for Event Espresso 4

Status: closed

Updated by  Tony 6 months, 1 week ago ago

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