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EE4 Authorize.NET Receipt Line Items Blank

Posted: December 5, 2017 at 3:03 pm


MontanaChamber

December 5, 2017 at 3:03 pm

For some reason the tickets are not coming through as line items on the Authorize.NET receipts. They are completely blank. Is there a setting in WordPress to adjust this or any recommendations to have the line items show up? Thank you!


Tony

  • Support Staff

December 7, 2017 at 4:17 am

Hi there,

Which Auth.net payment method are you using?

I’ll check with our developers on the expected output for that payment method.


MontanaChamber

December 11, 2017 at 3:44 pm

Thank you for your response. It is the Authorize.NET AIM payment method. Let me know if you need anything else!


Tony

  • Support Staff

December 13, 2017 at 4:02 am

I did some digging into this and I’m not getting issues with Auth.net AIM, I’ll need some more details on how event is set up and the registration being made to show the problem.

Can you link me to one of your events that you are getting the problem on and what tickets I need to select to show the problem?


MontanaChamber

December 13, 2017 at 11:02 am

I am happy to provide more information. Let me know if you need anything else.
Event page: http://www.montanachamber.com/event-registration/2018-business-days-capitol/
Ticket: “All Events”

WordPress: 4.9.1
Event Espresso: 4.9.38.p
Event Espresso – Promotions (EE 4.9.10+): 1.0.12.p
Hosting: Siteground Managed WordPress


Tony

  • Support Staff

December 13, 2017 at 2:28 pm

Have you contacts SiteGround and have them disable their sever side caching on the EE4 Critical pages?

Your pages are still caching which is preventing me from running a registration on your site – http://take.ms/8u854

Can you run through the steps here: https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/

However where it mentions to set the strings within a plugin, you’ll likely need to contact SiteGround and have them set the exclusions for you.


MontanaChamber

December 13, 2017 at 3:09 pm

OK. I just disabled the cache for the critical EE pages. It now shows:
X-Cache-Enabled: True
X-Proxy-Cache: BYPASS


Tony

  • Support Staff

December 14, 2017 at 7:22 am

All of your events are still cached.

The registration checkout page is cached – http://take.ms/vL0oNJ

The transactions page is cached – http://take.ms/vL0oNJ

The thank you page – http://take.ms/FKVfr

Looks like all of the critical pages are still caching and /event-registration/* needs to also be excluded.

I ran some tests using the same event setup you are using and don’t have any problems with auth.net. Can you post a screenshot that shows the problem your seeing with line items?


MontanaChamber

December 14, 2017 at 11:18 am

Please check the caching again. Siteground says it is not cached:
Thank You

Registration checkout


MontanaChamber

December 14, 2017 at 11:21 am

Images:
Thank You
Registration checkout


Tony

  • Support Staff

December 15, 2017 at 4:28 am

Now they show as not cachable, they didn’t earlier.

So, back to your auth.net issue.

I ran some tests using the same event setup you are using and don’t have any problems with auth.net. Can you post a screenshot that shows the problem your seeing with line items?


MontanaChamber

December 18, 2017 at 1:16 pm

No names in line items

The registrant names should appear in the line items. It used to show them in EE3 but after using EE4, new registrations don’t show the registrant names. This is especially important for multi-person registrations

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Status: closed

Updated by  MontanaChamber 1 year, 10 months ago ago

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