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database error at checkout payment

Posted: June 11, 2019 at 1:53 pm


Jeffrey

June 11, 2019 at 1:53 pm

Our customers are getting this error after they choose the payment option and then proceed to the actualy payment.

https://monosnap.com/file/6ZmFoiN6fuRLGQFqoFA43iNALJMwEb

Can you help?


Josh

  • Support Staff

June 11, 2019 at 2:41 pm

Can you activate WP_DEBUG to log the error? There’s information for exactly how to do that in the troubleshooting documentation:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug


Jeffrey

June 12, 2019 at 12:42 pm

Ok, i’ve now done that.

What’s the next step?

Thanks,
MD


Josh

  • Support Staff

June 12, 2019 at 1:36 pm

You try/test a registration and if you get the same error, then check the log. Or wait for another registration, then check the log. The log file is located in your wp-content folder, its name is debug.log.


Jeffrey

June 13, 2019 at 9:00 am

This reply has been marked as private.


Jeffrey

June 13, 2019 at 9:03 am

Also, let me add that users are not able to make purchases at all with these errors. They are able to register for the class though.


Josh

  • Support Staff

June 13, 2019 at 9:35 am

Hi,

It’s not clear from the screenshot, may I ask which payment method is active on that site. Is it PayPal Standard, PayPal Express, or PayPal Express with Smart buttons?


Jeffrey

June 13, 2019 at 10:05 am

We’re using Paypal Standard.

Thanks,
MD


Josh

  • Support Staff

June 13, 2019 at 10:27 am

What you’ll need to do is switch to either PayPal Express or PayPal Express Checkout with Smart Buttons. The forum is included in the core EE4 plugin, and the latter is available to download as an add-on from your account page.

You can use your same PayPal account that you’re using now with the newer Express options, and here are links to their set up guides:
https://eventespresso.com/wiki/paypal-express-payment-gateway/
https://eventespresso.com/wiki/paypal-express-checkout-smart-payment-buttons-payment-gateway/

The PayPal Standard gateway was deprecated some time ago (you probably didn’t see the email?) and should be avoided.


Jeffrey

June 14, 2019 at 11:20 am

Thank you for the information.

So we’re going to switch to Paypal express.

What is the advantage of PPE with smart payment buttons?

Thanks,
MD


Josh

  • Support Staff

June 14, 2019 at 11:26 am

One advantage of smart buttons is the user doesn’t totally leave your site, and they’re presented with options to pay with credit card, pay with PayPal, and (if available) pay with PayPal credit or Venmo.


Jeffrey

June 14, 2019 at 11:51 am

They’ll be able to go through the full paypal payment without ever leaving the site? Is that different than the built in PPE?

Thanks,
MD


Josh

  • Support Staff

June 14, 2019 at 12:14 pm

They’ll be able to go through the full paypal payment without ever leaving the site?

Yes. What it does is it loads up the payment user interface from PayPal.com through an iframe that’s displayed in front of your site’s checkout page. So they never leave your site.

Is that different than the built in PPE?

Yes. The built in PayPal Express has a flow more like a traditional PayPal payment where the user is taken to PayPal.com, then pay, then after payment they’re redirected back to your site’s Thank You page.


Jeffrey

June 16, 2019 at 4:36 pm

When our users choose the Send me an Invoice option they’re not receiving the confirmationa and invoice. What could be wrong?

Thanks,
MD


Tony

  • Support Staff

June 17, 2019 at 7:01 am

Hi there,

When you look in Event Espresso -> Registration and find a registration that has selected Invoice, does it show as having ‘Incomplete’ or ‘Abandoned’ under their Txn Date?

Heres a screenshot showing the different – https://monosnap.com/file/mniqSLngPU5JJwBeOKhmSSH1SgIvMz

So do they show up like the top or bottom registration in that list?

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Status: publish

Updated by  Tony 2 days, 22 hours ago ago

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