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Confirmation emails are not working

Posted: November 2, 2015 at 2:55 pm


nikevent

November 2, 2015 at 2:55 pm

Hi,
I am using WP 4.3.1 and EE 3.1.37.6. I have WP Mail SMTP plugin, configured and working (via the Test function as well as the contact form).

In admin, on Settings >> Email page I have two options.
1. Send all WP emails via SMTP
2. Use the PHP mail() function to send emails

If I choose option 1 then I am not receiving EE registration emails. Contact form and the test email functionality works when option 1 is selected.

If I choose option 2 to use PHP mail() function then I can receive EE registration emails.

I want to use SMTP option to avoid the registration emails going to junk. I am using Zoho mail for SMTP with all my domain name verification completed via Zoho.

Please help.

Thanks
– Nik


Lorenzo Orlando Caum

  • Support Staff

November 10, 2015 at 11:47 am

Hi, we replied to your email some time ago and we are posting the solution here.

We recommend using a transactional email service rather than an SMTP plugin that sends through a personal email account:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/


Lorenzo

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