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cart pop-up window not visible

Posted: November 8, 2019 at 8:16 am


firecracker

November 8, 2019 at 8:16 am

i’m not getting it but a couple of other people are. when they add an event to their cart the pop up window is all the way at the bottom and people can’t see it to proceed. (we’re using multiple event registration plugin)

thoughts?


firecracker

November 8, 2019 at 8:16 am

i’m not getting it but a couple of other people are. when they add an event to their cart the pop up window is all the way at the bottom and people can’t see it to proceed. (we’re using multiple event registration plugin)

this solution below does not work
https://eventespresso.com/topic/add-to-cart-pop-up-window-in-wrong-location-how-to-fix/

thoughts?


Tony

  • Support Staff

November 8, 2019 at 8:35 am

Hi there,

I checked the site linked to your license and it the multi-event registration add-on doesn’t appear to be active any more, can you re-enabled it so I can take a look?

Or if you can include a link to an event I view this on I’ll take a look there.


firecracker

November 8, 2019 at 8:52 am

thanks tony. i turned it on


Tony

  • Support Staff

November 11, 2019 at 6:00 am

Hi there,

My apologies but I missed this reply.

Can you re-enable MER on the site again so I can take a look?


firecracker

November 11, 2019 at 7:37 am

it’s on, but i can only leave it on for a few since it’s preventing people from registering


Josh

  • Support Staff

November 11, 2019 at 7:50 am

Hi,

This looks like there’s some conflicting CSS in the theme. It should be a simple fix to add the following to your custom CSS editor:

#cart-results-modal-wrap-dv{
    top: 50% !important;
    transform: translateY(-50%);
}

If you’re unsure where to add the above, most sites provide an Additional CSS page in Appearance > Customize.


firecracker

November 12, 2019 at 9:28 am

josh… that worked. not sure why it was working on some and not on others

thanks


Josh

  • Support Staff

November 12, 2019 at 12:13 pm

One reason why it could work for some and not others is the size of the viewport. For example on a desktop with the browser using the full screen size, you would see pop up window. On smaller windows (or screens) the pop up window could be so far off center it wouldn’t be visible.

The above CSS adds some extra insurance that the modal will be centered on any sized screen.

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Status: publish

Updated by  Josh 1 week ago ago

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