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Emily Harris
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June 2, 2013 at 3:44 pm
When booking multiple shows/events, it holds the show details but doesn’t retain the number of tickets that were booked when ordering multiple shows and multiple tickets. This means that my clients have to re-enter their tickets numbers which is causing much frustration or worse still they are processing their orders and realising that their tickets have not been successfully added as they had previously selected.
Can you let me know if this issue has been resolved since a year ago and/or when it is likely to be fixed?
Wordpress 3.5.1, EE 3.1.32.2.P. Upgraded software running all add ons
Registration page: https://www.henleyfringe.org/event-registration/
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Seth Shoultes
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June 3, 2013 at 11:20 am
Hi Emily,
I just checked your website and it seems to be functioning as expected. I made it all the way to PayPal and the number of tickets were retained in the cart (screenshot: http://www.screencast.com/t/hclFrdlaYJ8).
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Sidney Harrell
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June 3, 2013 at 11:27 am
I think I found a fix for this. I’ve submitted a ticket with a patch to the development branch, which will need to be reviewed and tested before it will make it’s way into a future version. If you would like to try it out now, however, you can edit includes/functions/cart.php line 435, which now reads:
event_espresso_update_item_in_session( $update_section );
if you change it to:
event_espresso_update_item_in_session( 'details' );
it should start saving the number of tickets whenever it is changed, instead on just when the “enter attendee info” button is pressed. I have done some preliminary testing on the change, and it looks like it works.
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Emily Harris
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June 5, 2013 at 9:37 am
Thanks Sidney, that seems to have done the trick.
I’d definitely recommend that this is included the next update, as I am sure there are plenty of other people who require a similar fix.
Thanks again 🙂
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