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Elin Kaaven
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September 13, 2013 at 11:04 am
Hello!
I bought the business package of EventEspresso, but I regreat it now, since none of the reasons why I bought it work. I can´t accept payments because the payment page dissapears after 5 secs, the registrations are not automatically added to my mailchimp list, and it takes ages to find any information or guide to troublehsooting/how-to on this support-page I don´t want to use more time on this as I already have. Is there any way I can cancel my account and get my money back. I bought a one year package about a week ago. http://www.intundra.com/workshops-2/
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Garth
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September 13, 2013 at 11:24 am
Hi Elin,
We can help you investigate any of the technical issues you’re experiencing.
How many payment gateways do you have activated? The reason your page is “disappearing after 5 seconds” is because you’re using PayPal. The instructions on the payment page say: “If you are not automatically redirected to the payment website within 5 seconds…Click Here”. Then the page redirects properly to PayPal. Here is a video of how it works for me: http://www.screencast.com/t/4ViLvmNigS
Regarding MailChimp take a look at this recent thread: https://eventespresso.com/topic/mailchimp-integration-problem/
We do have a general no refund policy: https://eventespresso.com/support/terms-conditions/ and that question is best discussed with the sales department: https://eventespresso.com/contact/
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Elin Kaaven
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September 16, 2013 at 2:53 pm
Hello!
I have only 3 methods of payment activated. Paypal, Invoice or electronic transfer. When I deactivate paypal the other payment methods work, but why can´t I have paypal as an option?
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Elin Kaaven
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September 16, 2013 at 3:01 pm
But it even shows “pay by credit card” which I have not setup. It doesnt work to pay by credit card anyway…
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Sidney Harrell
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September 16, 2013 at 5:20 pm
You can use the paypal option with the others if you turn off the “Bypass Payment Overview Page” option in the EE paypal settings.
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Elin Kaaven
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September 17, 2013 at 1:33 pm
Ok, I did that, and now it lets you choose paypal before it goes blank. So the payment page doesnt dissappear, but it does not open paypal I choose to pay via paypal… I have enabled my IPN.
Do you know whats wrong?
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Josh
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September 17, 2013 at 2:15 pm
It looks to me that the reason it’s not opening up PayPal is the entire web page is wrapped in an iframe, which is wrapped in another iframe. Here is a screenshot of the payment page’s source:
http://is.gd/4BVGOq
I did some checking on this and it appears that PayPal requires the PayPal URL to be shown in the address bar:
https://www.community-paypoint.net/developer-forum/2322.htm#.Uji3wWSY5bg
Option #1 would be to try the above linked modification to make sure the link to PayPal works when leaving the iframe
Option #2 would be to disable the WP theme/plugin feature that creates the iframe for the pages you want people to register for events from.
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Elin Kaaven
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September 18, 2013 at 2:40 am
If I want to do option #1, how do I do that? I can´t find where to add that code from your link.
This is so strange, cause I have a shop on my page as you see, and paypal works smoothly in my shop. I tried deactivating the shop, but it didn´t help.
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Josh
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September 18, 2013 at 12:05 pm
Hi Elin,
One way to add the custom script is by adding it to the head of the document via a function. In your theme’s functions.php:
function cigmmb_custom_js() {
echo '<script type="text/javascript">if (top.location!= self.location) { top.location = self.location.href; }
</script>';
}
global $this_is_a_reg_page;
if ( $this_is_a_reg_page ) {
add_action('wp_head', 'cigmmb_custom_js');
}
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