Support

Home › Forums › Event Espresso Premium › Adding to Cart but then not able to proceed to registration

Adding to Cart but then not able to proceed to registration

Posted: January 12, 2021 at 10:53 am


CanvasRoadShow

January 12, 2021 at 10:53 am

Im having issue were customers are saying they can’t register for event. they are able to select qty and add to cart but when they process to registration it tells them there is not qty in their cart. This seems to be at random and only had it happen to me once. When I went back in a few hours later it was fine.


Josh

  • Support Staff

    •

January 12, 2021 at 1:15 pm

Hi,

This looks like an instance of GoDaddy caching. We’ve published a guide that outlines how to prevent this:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/#managedwphosting

The support post ‘Adding to Cart but then not able to proceed to registration’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 3 years, 3 months ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Event Espresso