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bdearth
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February 17, 2014 at 12:11 pm
Prior to purchasing a Business License, we were told that all licensed packages come with the add-on feature Multiple Attendee Registration.
Upon installing and setting up Event Espresso on our website, I am unsure of how to install Multiple Attendee Registration. Can we get your help with this please?
As well, we have set up ReCAPTCHA within the Event Espresso area, through Registration Forms >> Reg Form Settings – however captcha is not appearing upon registration. Can we get your help with this as well?
Thanks! – Our Information:
WordPress Version:
3.8.1
PHP Version:
5.3.3
MySQL Version:
5.0.95
Event Espresso Version:
4.1.3.reg
WordPress Address (URL):
http://www.itc.mb.ca
Site address (URL):
http://www.itc.mb.ca
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Tony
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February 17, 2014 at 1:29 pm
Hi bdearth,
Upon installing and setting up Event Espresso on our website, I am unsure of how to install Multiple Attendee Registration. Can we get your help with this please?
The ability for multi attendee registration is included in all packages, however how you do this depends on your needs, so can you advise how would you like the registrations to work so I can advise the correct way to set this up?
As well, we have set up ReCAPTCHA within the Event Espresso area, through Registration Forms >> Reg Form Settings – however captcha is not appearing upon registration. Can we get your help with this as well?
ReCAPTCHA only shows when you are not logged into the site, as if you are a member you are considered ‘safe’. However, have you also input your public/private keys from registering with the ReCAPTCHA service?
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bdearth
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February 17, 2014 at 4:16 pm
Hi Tony,
Thank you for your reply.
The way we’d like multiple attendees registration to work, is:
– When user registers for event, and selects the number of tickets to register
– Same number of contact information fields will appear, for each attendee’s name and information to be entered.
Is this possible to do?
Thanks for letting me know, regarding being logged in, and not viewing Captcha; this makes sense. I tried testing this once again, by trying to register for a test event (in a different browser), and Captcha is visible. *While trying to test the process to see how it works, I entered the correct Captcha codes – however, I received two different confirmation messages, at the same time:
1st “Attendee information submitted successfully.”
2nd “An error has occurred:
Sorry, but you did not enter the correct anti-spam phrase.
Please try again with the new phrase that has been generated for you.
SNGPGCHC-DSNGPGCHC-PRORECRES-1585”
**When both of these messages displayed, these test registrants were added to the registration list!
After double checking to see if I’ve entered the public and private keys correctly (Registration Forms >> Reg Form Settings), and both keys have been entered correctly. *Do I need to install a Captcha plugin as well, for this to work?
Thank you very much!
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Tony
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February 18, 2014 at 4:25 am
To setup the events to work the way you require, you need to set ‘Maximum number of tickets allowed per order for this event’ to more than 1 (http://take.ms/nnGhy). This is the max amount of tickets a user can purchase within a single registration
Then set the Question groups required for Additional Attendees (http://take.ms/a2oeq)
The setting show within that screenshot require only the Personal Information for additional attendees, you may have others if you have created other questions groups you require.
Which will output someting along the lines of this http://take.ms/kV0Ha
Does that work?
Re. reCAPTCHA
*Do I need to install a Captcha plugin as well, for this to work?
No you should not need to install another plugin.
I can not reproduce this locally currently but can see it on your site, I’ll investigate see if I can see a cause.
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bdearth
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February 21, 2014 at 4:02 pm
Hi Tony,
With having had another issue, we’d have Lorenzo login to the dashboard side, and he uninstalled, then reinstalled Espresso. *At this point in time, when I now go into Registration Form >> Reg Form Settings >> and check ReCaptcha option to “Yes,” to be used on the site, however it is not displaying at all upon registration checkout.
*Is there something that I need to turn back on, since the recent reinstall?
Thank you!
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Josh
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February 21, 2014 at 4:07 pm
It turns out you need to be logged out of the site to see reCaptcha.
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bdearth
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February 21, 2014 at 4:54 pm
Oh that’s right!! I completely forgot!! 🙂 Thank you for confirming, I will remove the site from maintenance mode in order to fully test. Thanks, Josh!
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Dean
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February 24, 2014 at 12:00 am
Please let us know how you get on with it.
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bdearth
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February 24, 2014 at 6:18 pm
Test registered using Safari, Captcha appeared, I entered the two codes and Proceeded to Payment Options, and still received the same message:
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bdearth
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February 24, 2014 at 6:20 pm
*Sorry; I’m not sure if that image came through or not — It’s not my intention to bump the post, just wanted to let you see the screenshot: itc.mb.ca/files/captcha_test.png
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Josh
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February 24, 2014 at 7:12 pm
Hi there,
I did some checking and while I’m not certain that it’s the cause of the reCaptcha issue, there is a JavaScript error on the registration page that appears to be from this block of JavaScript code near the top of the web page’s source:
<script>
if ($.browser.msie && $.browser.version == 10) {
$("html").addClass("ie10");
}
</script>
The error is:
Uncaught TypeError: Cannot read property ‘browser’ of undefined
Since WordPress loads jQuery in no-conflict mode the $ shorthand isn’t defined. Can you change that script so it reads:
<script>
if (jQuery.browser.msie && jQuery.browser.version == 10) {
jQuery("html").addClass("ie10");
}
</script>
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bdearth
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February 25, 2014 at 4:35 pm
Hi Josh,
Nice catch, thank you – I changed the script, however the issue still persists – in Chrome, Firefox, IE11, still that same error message.
Tested by entering the captcha phrases by image, and then again by the sound feature, and both produced same results.
Next step is going to be uninstalling plugins, to see if there may be one causing issues while Espresso is running.
It appears as though something is not properly talking to something in the code or scripts — the error message states “Please try again with the new phrase that has been generated for you.” *However, no new Captcha test loads.
I’ll keep you posted on how the plugin uninstalling/reinstalling goes.
Thank you!
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Dean
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February 26, 2014 at 5:20 am
Hi,
I just tested this and there was no issues with the latest Chrome, but I confirm the issue in IE 11.
Let us know how you get on with the uninstalling and if no joy we can raise a ticket to look into it in more depth.
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bdearth
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February 26, 2014 at 4:22 pm
Hi Dean,
Good to know regarding IE11.
I’m sorry to say, I uninstalled every plugin, and sadly, the error message issue still persists. *When I test register for an event, even though the error message comes up, I am still able to proceed to finalize the registration – and then the test user information does display in the Events backend. *I hope this bit of info helps.
Thanks for all of your continued efforts, we really appreciate it.
-Betty
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Dean
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February 27, 2014 at 2:02 am
Hi,
Thanks for the feedback. I will raise a developer ticket to look into this.
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bdearth
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February 27, 2014 at 11:18 am
Thanks for letting me know, Dean, it’s appreciated.
-Betty
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Dean
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February 28, 2014 at 4:43 am
No problem, we appreciate you letting us know about these things!
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bdearth
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March 10, 2014 at 9:34 am
Hi Dean,
Just checking in, have you been able to find out what may be causing ReCaptcha to act in this way?
Thanks,
Betty
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Dean
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March 11, 2014 at 3:22 am
Hi,
The ticket is still in process currently. The developer has advised that he cannot recreate this in IE11, so we are still doing more testing.
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Dean
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March 12, 2014 at 6:02 am
We have been doing more testing and we are currently unable to recreate this except on your site.
As such I would consider updating the version of EE4 to the latest one and lets see if that resolves the issue.
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bdearth
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March 14, 2014 at 12:45 pm
Hi Dean,
It appears as though we are using the EE4 version – is this the latest [4.1.8]?
WordPress Version:
3.8.1
PHP Version:
5.3.3
MySQL Version:
5.0.95
Event Espresso Version:
4.1.8.reg
WordPress Address (URL):
http://www.itc.mb.ca
Site address (URL):
http://www.itc.mb.ca
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bdearth
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March 14, 2014 at 12:47 pm
Whoops!! EE is ready for an update!!
*UPDATE* Sorry for the double post – I’ve updated to version 4.1.9.1 – I’ll test right now.
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bdearth
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March 14, 2014 at 1:15 pm
*Sorry to report, even with having updated the plugin to EE 4.1.9.1, the error still persists: http://itc.mb.ca/files/updated_EE4.png
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Dean
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March 17, 2014 at 1:42 am
Hi,
Thanks for that.
I have been doing some more testing on test sites and yours (sorry if you got a bunch of spam registrations from me).
It looks like the issue is localised to your site only. I have been unable to recreate it elsewhere.
I have also been able to make it work in IE11 on your site by reloading the reCAPTCHA image a few times before entering it. I haven’t run enough tests to confirm if it’s the reloading or if it’s just me finally finding an image that I can type in correctly, that is allowing it to go through.
There’s a couple of things you could try:
1) Generate new API keys. A general Google search suggests that this works for some people. You would be best removing all keys on your reCAPTCHA account and create new ones.
2) Test with all plugins (apart from EE) de-activated and a default theme. Though I cannot see a clash, it is possible that something is conflicting with the reCAPTCHA JavaScript.
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