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SK
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November 10, 2015 at 3:18 am
We just purchased a license key and we activated it on version Event Espresso – 4.7.4.decaf, but it says Your Event Espresso license has expired. Renew now to save 10% off and get access to software updates and support. Also, we cannot add New Questions, can you please help asap?
Thank you.
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Tony
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November 10, 2015 at 4:51 am
Hi there,
Did you purchase Event Espresso whilst logged into another account?
I’ve asked our sales team to investigate this and they should be touch with you shortly.
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SK
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November 10, 2015 at 5:00 am
Hi!
No we used this account (fmc-sysadmin) with this email address: sysadmin@farukmedicalcity.com.
Please, let us know as this is very urgent.
Thank you very much.
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SK
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November 10, 2015 at 6:01 am
I just spoke to my manager and he said on payment window he may have used his account which is under the same domain. Have you investigated?
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Tony
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November 10, 2015 at 7:29 am
Hi there,
Your account has been updated and can now access the premium version of the Plugin.
You’ll need to de-activate and delete the current version of Event Espresso Decaf you have installed.
Visit your account page and download the latest version of Event Espreso Regular, install that as a regular plugin and activate.
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