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Home Forums Event Espresso Premium You have the correct Site License Key for Event Espresso but…….

You have the correct Site License Key for Event Espresso but…….

Posted: June 6, 2013 at 2:09 am


Will Chapman

June 6, 2013 at 2:09 am

I am again not able to upgrade to the latest version!

I get the message ‘You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. ‘

This patently untrue.

I am using EE on only one website, namely http://alrewascanalfestival.org and it is live now and actively receiving bookings for the Festival I organise.

Please fix this – it is a pain having to update manually via FTP.

By the way, everytime this comes up (that is whenever you release an update) I and others experience this problem. You usually respond by resetting the key and then you close that thread as being ‘resolved’ – for me, it isn’t always a resolution and I’d like to be able to rpeort that in the thread so could we keep this one open at least until the NEXT upgrade is available?

Regards

Will

 

 

Cheers

Will

 

 


Dean

June 6, 2013 at 2:25 am

Hi Will,

Sorry about the problems here, we have upgraded the licence system fairly recently and it has cut down on a lot of these requests but some are still popping up.

Rather than reset your key I have generated a new key for you, so please remove the old one, save the options with no key and add the newly generated one from your account and resave.

Regarding keeping the forums open, we have a timed system to close a thread if there have been no responses after a set period of time, it helps us to manage threads where the user doesnt respond for some reason.


Thomas Finn

June 6, 2013 at 3:36 am

I have the exact same issue on michellehviid.dk, causing the error to continuously be shown in the backend. Could you do the same for me Dean?

 

Thanks for a great system 🙂


Dean

June 6, 2013 at 5:28 am

@thomas – done.


Kathleen Hall

June 6, 2013 at 1:29 pm

Hi Guys, I am having this issue too.  I just attempted to reset my key but I guess I didn’t realize that was only for additional licenses.  Can you generate a new key for me too?  Or advise best thing to do.

Thanks!


Garth

  • Support Staff

June 6, 2013 at 4:37 pm

Kathleen,

I reset your license key. Lets see if that works first.


Kathleen Hall

June 6, 2013 at 4:50 pm

Thanks, Garth!  That did the trick.


Garth

  • Support Staff

June 7, 2013 at 9:07 am

Great.


Melanie

June 7, 2013 at 12:25 pm

Hey there!  I’m having the same issue with the updates.  My domain is sewitstudio.com.  Do you need any other information to help me get this solved?

Thanks in advance!

Melanie

 

 


Garth

  • Support Staff

June 7, 2013 at 2:55 pm

Hi Melanie,

I’ve reset your license key. Please remove your license key from the General Settings page of Event Espresso and save the form blank without a license key. Then re-enter your license key again which should enable the new domain and/or one-click upgrades.


bbrandriff

June 8, 2013 at 4:48 pm

I am also having the same issue with my EE.. Please reset ASAP.


Will Chapman

June 9, 2013 at 5:04 am

Didn’t read the instructions first time round and tried to place the new key over the old one – that didn’t work and then I noticed I should first blank out old key, save and THEN enter new key and save again.

That worked and for the first time in a longwhile I was able to update automatically. Thanks … fingers crossed that it will continue to work with later upgrades.

Regards

 

Will


Josh

  • Support Staff

June 10, 2013 at 9:13 am

You’re welcome.


LEB

June 10, 2013 at 12:00 pm

I have the same problem (www.TheChildrenAreWaiting.org)We have a Business License on this site but I cannot get automatic upgrades and they are needed (we are at 3.1.28.2.P)
I copied the license number from our account into General Settings and the same message appears.
Hope we can get this resolved

Thanks


Garth

  • Support Staff

June 10, 2013 at 3:28 pm

Hi Lawrence, I emailed you about your license key. Let me know if I can do anything else for you.


bbrandriff

June 10, 2013 at 4:10 pm

Not able to single click update http://www.invermark.org .

Please send new license key , ASAP!


bbrandriff

June 10, 2013 at 4:14 pm

all set now… thanks… Didn’t see the new license until now.


Winston Lewinsmith

June 11, 2013 at 1:21 am

Hello,

I also need the key reset for my site, although I have the key set to the IP address. Can I get it set to the http://www.tg8.com.au domain instead?

Cheers.

 


Phillis Sylvester

June 11, 2013 at 1:48 am

I have the same problem nternationaloperainstitute.org I copied the license number from our account into General Settings again and again yet I still cannot update the plugins. Regards


Dean

June 11, 2013 at 2:39 am

@Winston – reset. If the site is no on a proper domain then the plugin will realise that and use the correct domain. Please remove the licence key from general settings, save, add the key back and resave. If it is not working within 24 hours or there are further issues please advise.

@Phillis – reset, please see above for instructions.


Robin Gardiner

June 11, 2013 at 5:10 am

Please – same for me. My domain – schoolofsupernaturalevangelism.com

 


Dean

June 11, 2013 at 6:01 am

@robin – reset, please follow above instructions.


SJCP Webmaster

June 20, 2013 at 7:57 pm

Having the exact same issue.  saintjohnscamp.org is the domain.  Please help!


yuri mejia

June 20, 2013 at 10:04 pm

hello people

i have the same problems

pleases help me

thanxs


yuri mejia

June 20, 2013 at 10:07 pm

hello i have the same problems my site its casadecor.esplease help me

thanxs and regards


Dean

June 21, 2013 at 1:33 am

@luke and @Yuri. I have reset the keys, please follow the instructions above.

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Support forum for Event Espresso 3 and Event Espresso 4.
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Updated by  Dean 7 years ago ago

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