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WP Site went to 4.7 and not able to login ons a mobile WP version to High

Posted: December 12, 2016 at 2:24 pm


Regenboogclub

December 12, 2016 at 2:24 pm

Hi there,

I installed the website on Siteground (on your referall), I was convinced that I added the code not to update in the wpconfig.php file according to your instructions. But now it does not seems to bet there.

What can I do ?

Event Espresso – 4.9.22.p Versie: 4.7
WP = 4.7

I can not login on mobile with the old method that worked a few months ago…
al instructions I could find were followed, but do not work

Sales has already started…

I have found the autoupdate button on Siteground and turned is off.

Please advice what to do ?

Regards
Robert


Josh

  • Support Staff

December 12, 2016 at 3:38 pm

Hi Robert,

We actually recommend keeping software maintained and up to date.

Can you clarify a bit about what you’re not able to log into? For example is it the WordPress dashboard or one of the mobile apps?


Regenboogclub

December 12, 2016 at 3:58 pm

Hi Josh,

At this moment it is mainly the mobile apps that we need for the registrations of the guest on the 21th of januari

When I login I keep getting the error : sorry yo are not allowed to list events, Missing permissions: ee_read events etc… etc

What do you need from me to get into this?
Now for us it’s almost 24:00 hours here and I have to go home if she lets me in……? 

Regards,
Robert


Josh

  • Support Staff

December 12, 2016 at 4:36 pm

Hi Robert,

It sounds like the .htaccess file was reset. Did you happen to have to edit that file to get the apps to work before?


Regenboogclub

December 13, 2016 at 1:29 am

I did not edit it recently. the content of the file is:

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress


Josh

  • Support Staff

December 13, 2016 at 8:12 am

If that’s an Apache web server with FCGI, you open up your .htaccess file in a code editor and change one line in the rewrite rules. The change is made to the line that has:
RewriteRule ^index\.php$ - [L]
it gets changed to this:

RewriteRule ^index\.php$ - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization},L]

See also:

https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting


Regenboogclub

December 13, 2016 at 9:26 am

Hi Josh,

That did it ! It’s working fine now thank you very much !!!
I was looking for the problem in the higher version of WP and not in such a simple sollution.

Can the higher WP of 4.7 version give me problems or can I just set the auto updating back on again at Siteground?


Josh

  • Support Staff

December 13, 2016 at 10:47 am

There’s a slight chance that updating to WP 4.7 might cause problems, but these are rare and you can check here for more information about potential issues with WP 4.7 here:

https://wordpress.org/support/topic/read-this-first-wordpress-4-7-master-list/

Again, we actually recommend keeping the Event Espresso software along with WordPress maintained and up to date.


Regenboogclub

December 14, 2016 at 4:25 pm

Hi Josh,
After updating to the current version of EE I get the same problems
On mobile.


Josh

  • Support Staff

December 14, 2016 at 4:34 pm

Did you check to see if the .htaccess file was reset? It may be that you have a plugin on your website that resets the .htaccess file from time to time.

So if the .htaccess file was reset, you can reapply that edit.

The support post ‘WP Site went to 4.7 and not able to login ons a mobile WP version to High’ is closed to new replies.

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Updated by  Josh 2 years, 6 months ago ago

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