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Worldpay Payment response page (thank you page) failure

Posted: September 28, 2012 at 7:31 am


Warren

September 28, 2012 at 7:31 am

Hi Guys,

So far loving this plugin, very good!

Im having an issue with the Thank you page after a successful Worldpay payment. I have it set it to the correct URL in the Worldpay Merchant settings in our Worldpay account. However all we get at the end is the blank site header and no thank you page content. I have checked and the Thank you page has the required short code in place and we also have added some additional text. Nothing shows up, just our site header.


Dean

September 28, 2012 at 7:34 am

Hi Warren,

Someone else was having a WorldPlay Thankyou page issue earlier. I will add this to the ticket to the developer to look into.

If you could provide a screen shot/link etc that would be very useful.

Thanks


Warren

September 28, 2012 at 7:35 am

enter image description here


Warren

September 28, 2012 at 7:36 am

Thats all we see. Such a shame as we needed this system live for the weekend πŸ™


Dean

September 28, 2012 at 7:40 am

Thanks for that, I have added it to the ticket and we will get back to you on it.


Seth Shoultes

  • Support Staff

September 28, 2012 at 8:07 am

What is the link to the site and event? Is this a test or live transaction?


Warren

September 28, 2012 at 8:17 am

Hi

We were testing it LIVE

http://goo.gl/VDyu7


Seth Shoultes

  • Support Staff

September 28, 2012 at 8:38 am

Are the transactions being processed? Do you get an email with a link to the transactions details page?


Warren

September 28, 2012 at 8:40 am

No emails from the WordPress installation at all. Worldpay is charging the card however and we are getting emails from Worldpay. But no ‘order’ detail emails from the plugin/wordpress


Seth Shoultes

  • Support Staff

September 28, 2012 at 9:16 am

Please send WordPress admin level log in and FTP credentials via the contact form on this page: https://eventespresso.com/contact/

Select the “I am sending login info as requested” department form.


Warren

September 28, 2012 at 9:47 am

Ok, all sent. Really appreciate the help!


Seth Shoultes

  • Support Staff

September 28, 2012 at 10:07 am

I tested your payment gateway. Looks like something in your theme or another plugin is causing major problems.

Here is what I found by looking at the source of the WorldPay page thank you page:

  1. The theme was purchased from Themeforest. These guys have the worst reputation in the WordPress theme industry.
  2. Your theme plugin is outputting some kind of CSS style, but it looks it is trying to output some Jquery instead of CSS. Here are some screenshots of the first problem: http://www.screencast.com/t/pC24BqR2lz and http://www.screencast.com/t/w1LsLBIcps8
  3. There is a broken iframe being output. As you can see in the following screenshot, there are paragraph tags wrapping the iframe. Screenshot: http://www.screencast.com/t/RHajEQHFfu. This is most likely caused by the theme wrapping all of the output of your shortcodes with paragraph tags. This seems to be standard operating procedure for most themes from Themeforest and is a very very bad practice from these guys.
  4. If your theme supports this option, you might be able to fix this by wrapping the all Event Espresso (and other plugin) shortcodes in [RAW] tags. Example: [RAW][ESPRESSO_CALENDAR][/RAW] or [RAW][ESPRESSO_EVENTS][/RAW] or [RAW][ESPRESSO_PAYMENTS][/RAW].

I know it is not what you want to hear, but we have dealt with these issues from themes sold on Themeforest hundreds of times. Your theme is basically broken and will need to be fixed by the theme developer. If the theme developer refuses to fix the problem, then you may have to get Themeforest involved and/or request a refund or find a different theme that follows the WordPress coding standards. If all else fails, you can pay us or another developer to fix these issues with your theme.

I hope that helps.


Seth Shoultes

  • Support Staff

September 28, 2012 at 10:10 am

Forgot one screenshot. This is from the same WorldPay page:
http://www.screencast.com/t/zfnnaAWBA

The transaction is completing, but the theme is basically stopping it from showing.


Seth Shoultes

  • Support Staff

September 28, 2012 at 10:14 am

Here is what your thank you page should look like:
http://auditoriumnightclub.com/home/thank-you/?r_id=1-5065bff9cd603


Warren

September 28, 2012 at 10:24 am

Thanks for all your help. Can you PM or email me with a quote for you guys to fix the issue please.


Sidney Harrell

September 28, 2012 at 12:47 pm

Hey Warren,
I think one support token should be enough to cover the time it will take. (https://eventespresso.com/product/premium-support-token/). I would basically make a custom page template that is a static snapshot of the thank-you page. That way the look matches the rest of the site, but it would keep all the other plugins from loading and interfering with the transaction processing.


Warren

September 28, 2012 at 3:15 pm

Thanks one support token is fine, ok how do I proceed then?


Sidney Harrell

September 29, 2012 at 11:15 am

Go ahead and follow the link here: https://eventespresso.com/product/premium-support-token/ and we’ll ge to work on it right away.


Warren

October 1, 2012 at 5:12 am

OK, just purchased the support token. You should have all the admin and ftp details from before. πŸ™‚


Dean

October 1, 2012 at 5:16 am

Hi Warren,

You can purchase support tokens here https://eventespresso.com/product/premium-support-token/ though depending on the issue, we may request you purchase more than one.


Warren

October 1, 2012 at 7:23 am

Hi Dean, Yes I have already purchased one token as advised by ‘Sidney’ – See the earlier posts?


Warren

October 1, 2012 at 4:25 pm

OK, thanks for all your help, confirmation page is now working! πŸ™‚

However I have a slight problem. Neither we nor the customer are getting a confirmation email from the plugin/our website for each sale. We need to get an email with the order details as does the customer. At the moment all we get is a worldpay email, however it does not contain all the required info.

How can we setup so both the site owner and end user get an email receipt with full details?

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