Support

September 28, 2012 at 7:34 am

Hi Warren,

Someone else was having a WorldPlay Thankyou page issue earlier. I will add this to the ticket to the developer to look into.

If you could provide a screen shot/link etc that would be very useful.

Thanks

September 28, 2012 at 8:07 am

What is the link to the site and event? Is this a test or live transaction?

September 28, 2012 at 8:38 am

Are the transactions being processed? Do you get an email with a link to the transactions details page?

September 28, 2012 at 9:16 am

Please send WordPress admin level log in and FTP credentials via the contact form on this page: https://eventespresso.com/contact/

Select the “I am sending login info as requested” department form.

September 28, 2012 at 10:07 am

I tested your payment gateway. Looks like something in your theme or another plugin is causing major problems.

Here is what I found by looking at the source of the WorldPay page thank you page:

1. The theme was purchased from Themeforest. These guys have the worst reputation in the WordPress theme industry.
2. Your theme plugin is outputting some kind of CSS style, but it looks it is trying to output some Jquery instead of CSS. Here are some screenshots of the first problem: http://www.screencast.com/t/pC24BqR2lz and http://www.screencast.com/t/w1LsLBIcps8
3. There is a broken iframe being output. As you can see in the following screenshot, there are paragraph tags wrapping the iframe. Screenshot: http://www.screencast.com/t/RHajEQHFfu. This is most likely caused by the theme wrapping all of the output of your shortcodes with paragraph tags. This seems to be standard operating procedure for most themes from Themeforest and is a very very bad practice from these guys.
4. If your theme supports this option, you might be able to fix this by wrapping the all Event Espresso (and other plugin) shortcodes in [RAW] tags. Example: [RAW][ESPRESSO_CALENDAR][/RAW] or [RAW][ESPRESSO_EVENTS][/RAW] or [RAW][ESPRESSO_PAYMENTS][/RAW].

I know it is not what you want to hear, but we have dealt with these issues from themes sold on Themeforest hundreds of times. Your theme is basically broken and will need to be fixed by the theme developer. If the theme developer refuses to fix the problem, then you may have to get Themeforest involved and/or request a refund or find a different theme that follows the WordPress coding standards. If all else fails, you can pay us or another developer to fix these issues with your theme.

I hope that helps.

September 28, 2012 at 10:14 am

Here is what your thank you page should look like:
http://auditoriumnightclub.com/home/thank-you/?r_id=1-5065bff9cd603

September 28, 2012 at 12:47 pm

Hey Warren,
I think one support token should be enough to cover the time it will take. (https://eventespresso.com/product/premium-support-token/). I would basically make a custom page template that is a static snapshot of the thank-you page. That way the look matches the rest of the site, but it would keep all the other plugins from loading and interfering with the transaction processing.

September 29, 2012 at 11:15 am

Go ahead and follow the link here: https://eventespresso.com/product/premium-support-token/ and we’ll ge to work on it right away.

October 1, 2012 at 5:16 am

Hi Warren,

You can purchase support tokens here https://eventespresso.com/product/premium-support-token/ though depending on the issue, we may request you purchase more than one.