Support

August 12, 2022 at 12:49 pm

Hi there,

a. The word ticket needs to be removed everywhere since they’re not selling tickets and they told me the word “ticket” will confuse people. In particular – I I made the 1st ticket be required and it says “This ticket is required and must be purchased.” I need to remove the word “ticket”

Something important to note here is that you can’t remove specific words ‘globally’ in a single step. Pretty much everything within Event Espresso is translatable which means you can change all of the strings displayed but each one must be change individually, you cant just change all instances of ‘ticket’ to something else in one go.

For the “This ticket is required and must be purchased.” you are looking to change, we have a filter available for it:

https://gist.github.com/joshfeck/5a394be56ef24d3a41efe98bd2eda760

You would change line 10 to something like:

$text = 'This is required.';

Then you can add that to a custom functions plugin on your site, we have some documentation on creating one here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

b. In the Show Details Pop-in, I want to remove the words “Goes On Sale: August 9, 2022 12:00 am” since it’s after that date and not necessary to show it.

We don’t have an option to remove just the sale starts date but you can hide that date section with CSS:

.tckt-slctr-tkt-sale-dates-sctn {
    display: none;
}

Does that work for you?

c. Also in the pop-in area, I don’t need the sections that show
Sold
Remaining
Total
Sold
Total Spaces
Left
How do I remove those sections?

We have an option in the admin for those:

Event Espresso -> Events -> Templates (tab) -> Ticket Selector Template Settings

Set the ‘Show Ticket Sale Info?’ option to No and save. That will remove the above.

If you don’t need the ticket details section you also have the option to remove it completely in that same section, set ‘Show Ticket Details?’ to No and saved.

2. I want to show more on the page using the shortcode, like the venue and the google map. Is there something I can add to the shortcode to show it?

Can you add more details on this, please?

Which shortcode are you currently using?

August 13, 2022 at 3:07 pm

Well, I was trying to avoid editing files. I much prefer to use Appearance > Custom CSS if any of that can be done there. Maybe even using the Display “none” code.

CSS is for visual changes, you wouldn’t use it for text changes like this.

As for the shortcode, I’m using [ESPRESSO_TICKET_SELECTOR event_id=1752]

We don’t currently have shortcodes to pull all of the event data into a page/post.

Are you not using the standard single event output generated by Event Espresso?

August 24, 2022 at 12:17 pm

Hi there,

You can change the Invoice and Receipt templates from within the admin.

Event Espresso -> Messages -> Default Message Templates (tab at the top).

Find the Receipt and Invoice message types in the list and click on the ‘Edit Purchaser’ link for each one (open them in separate tabs if preferred).

The word ‘Ticket’ doesn’t appear on the Invoice by default, but it does show on the Receipt (aka ‘Order Confirmation’).

In the receipt message template you’ll see multiple ‘TICKET_LIST’ sections

Change ‘ticket’ in those locations and is should update on the receipt:

https://monosnap.com/file/E4sx4h5gC0xOp18LlL9VR0QOlFY6CV

They want the word “ticket” wiped from all places.

I understand, however, Event Espresso is geared towards tickets and event registration, so there are many locations with that wording. Generally, it will be possible to change those strings but as mentioned above it is not possible to so in one go but I can advise you on how to change them as you find them.

September 1, 2022 at 6:30 am

It shows up after the order is placed on the screen

Can you link me to an event I can register on to view this?

We have a social sharing add-on which adds social media buttons to the thank you page but looking at your site it looks like you don’t have that add-on.

on the pdf download

If I can register onto an event I’ll view this and check.

and then also in the email sent to the event participant and the email sent to the admin.

These I am aware of and will add details on removing those along with the above in a single post.

September 1, 2022 at 7:44 am

Can you add a free ticket so I finalize the registration and see the thank you page?

September 1, 2022 at 11:53 am

Thank you.

I registered but couldn’t see any social references on the thank you or pdf, I may just be blind to them but if you can add a screenshot highlighting the socials you are referring to I’ll check into it.

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

The email template do contain social links and those can be removed in:

Event Espresso -> Messages -> Default Message Templates

The first would be the ‘Registration Approved’ message type.

Click on the ‘Edit Registrant’ link and open in a new tab.

With your browser search for ‘Connect with this Event’, it should find something like this in the EVENT_LIST section:

https://monosnap.com/file/izycZ6Jgypu3NqKlmjzmsOlZUmEw6Q

Remove the code HTML for the social links and save.

You’ll also see a section within the Main Content, search fr ‘Connect with us’ and remove the a tags for the social links there.

That removes the social links from the Registration Approved email sent to the registrant.

September 1, 2022 at 12:34 pm

You need to host the image and post a link here, the link I included above gives some examples of how to add them.

Or email them to support[at]eventespresso and I’ll take a look.