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Why Should I be asked to Upgrade after purchasing EE4 Everything License

Posted: July 7, 2017 at 11:02 am


oluwagbenga

July 7, 2017 at 11:02 am

Hello there, I bought the EE4 Everything License @ $279. After downloading EE4 Decaf and installing on my WordPress website, I’m getting this ‘Upgrade’ notification:

Question Groups is a feature that is only available in the Caffeinated version of Event Espresso. With the Question Groups feature you are able to: create new question groups, edit existing question groups, and also create and edit new questions and add them to question groups.

I shouldn’t be seeing this, please advice!


Josh

  • Support Staff

July 7, 2017 at 11:12 am

Hi oluwagbenga,

The reason is because your website doesn’t know that you purchased an upgrade yet. You can activate your support license by going to your account page then you copy the Support License Key. Then you go to your website’s WordPress Dashboard, then to Event Espresso > General Settings where you’ll paste the license key into the Support License Key field, then you click on Save.

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