Support

Home Forums Event Espresso Premium When checking registrations I am getting an error 504 Gateway Time-Out

When checking registrations I am getting an error 504 Gateway Time-Out

Posted: February 27, 2024 at 9:06 am


Ronald Garrison

February 27, 2024 at 9:06 am

It was working until this week, now that more people have registered we are getting the error.

https://www.indianaroyalarchmasons.org/wp-admin/admin.php?page=espresso_registrations

2024-02-27 09:55:30 Error 71.228.61.100 504 GET /wp-admin/admin.php?page=espresso_registrations HTTP/1.1

System Information
WordPress Version: 6.4.3

PHP Version: 8.3.3

MySQL Version: 10.5.24

Event Espresso Version: 5.0.17.p

WordPress Address (URL): https://www.indianaroyalarchmasons.org

Site address (URL): https://www.indianaroyalarchmasons.org


Tony

  • Support Staff

February 27, 2024 at 4:06 pm

Hi there,

How many registrations do you have the page set to load?

Go to Event Espresso -> Events -> {hover over event} -> Registrations.
(use an event with few or no registrations)

At the top right click screen options:

https://monosnap.com/file/24UjpaM6YCfxkoTCyyIQeSzog7YJzr

How many registrations is it set to load per page?


Ronald Garrison

February 28, 2024 at 5:13 am

That worked, thank you. It was set to 500.


Tony

  • Support Staff

February 28, 2024 at 5:37 am

Great, just to note the default is 20, loading 500 registrations on a single page is a lot of data to pull in.

Most servers can usually handle 100 without issues, but even then I’d recommend using something less than 50.

The support post ‘When checking registrations I am getting an error 504 Gateway Time-Out’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso