|
Ev Ooi
|
July 7, 2015 at 8:33 am
Hi Event espresso team,
Here’s a prepurchase question.
What happens when after a form of participants have been filled out, and offsite payment (say Eway) fails? Does the registrant lose all participant details and have to fill out the form all over again?
I ask this because some of my clients events can have up to 50 participants and it would be a major pain for them to fill out the entire form again. Is there a way to redirect the user back to the payment method selection page again, instead of losing all the info?
Cheers,
Ev
|
|
Lorenzo Orlando Caum
|
July 7, 2015 at 10:30 am
Hi Ev, if a payment does not process, then an attendee/registrant can retry their payment again.
Here is an overview of the registration process for Event Espresso 3 which supports eWay:
Attendee/registrant arrives at single event page and complete registration form.
They then confirm that their information is correct.
Then they can pay for their registration.
—
Lorenzo
|
|
Ev Ooi
|
July 8, 2015 at 8:26 pm
Hey Lorenzo, thanks for the quick response.
Bear with me for a bit as I’m trying to understand the specifics of the process:
Immediately after payment fails, where does the customer get redirected to? Does she get to resume her registration i.e. keep all participant details that she has filled out in the form and not have to fill them all over again, then make payment?
Cheers,
Ev
|
|
Tony
|
July 9, 2015 at 5:30 am
Both Event Espresso 3 and Event Espresso 4 support eWay.
EE3 supports eWay via it own gateway.
EE4 supports eWay via the Mijireh gateway.
With EE3 if the payment fails you will be redirected back to the thank you page, all of the registration information is saved and you are requested to make a payment again.
With EE4 you are directed to Mijireh, if the payment fails on Mijireh you are usually not directed back to your site and shown directly within Mijireh that the payment failed. Allowing you to retry.
If you are directed back to your site, you’ll sill be directed to the thank you page, again all the registration information is saved and you have the option to make a payment (using any of the activate gateways).
So in both cases the registration information is saved, you may need to re-enter payment information to retry the payment, but not all of the attendee details over again.
|
|
Dean
|
July 9, 2015 at 5:55 am
Hi,
“Immediately after payment fails, where does the customer get redirected to?”
The user should be redirected back to your site, to a page that confirms the payment was declined and offering them the opportunity to try again or sue a different payment option.
Their details are stored by that point already so they do not need to re-enter them.
|
|
Ev Ooi
|
July 9, 2015 at 5:05 pm
Hey Dean,
Thanks for your reply.
With what I understand from your reply, that’s great from admin perspective.
Can I just confirm with you that the user can actually resume the registration from where he got cut off instead of having to fill out the participant registration form all over again?
And does this apply to EE3 or EE4?
Thanks,
Ev
|
|
Lorenzo Orlando Caum
|
July 10, 2015 at 5:12 am
Hi Ev, the registrant/attendee information will already be recorded by the time they make a payment attempt so they would not need to start over. This applies to Event Espresso 3 and Event Espresso 4.
—
Lorenzo
|
|
Ev Ooi
|
July 12, 2015 at 12:41 am
Thanks Lorenzo,
I understand that the details will be logged by the system, but after being redirected to the fail page, will the registrant be able to make payment on the fail page, based on his registration details?
Thanks,
Ev
|
|
Tony
|
July 12, 2015 at 3:05 am
Hi Ev,
Yes.
The registration information is saved before you are directed to make a payment. There is no ‘fail page’ as such, the thank you page displays your payment status and allows you to make another payment, in EE3 that looks like this – http://take.ms/zysO4
EE4 similar to this – http://take.ms/e01xO
However as mentioned in my previous reply the user will need to re-enter their payment info (which may also include address details) when they retry the payment.
Is that what you are looking for?
|
|
Ev Ooi
|
July 12, 2015 at 3:07 am
Hey Tony,
Very much what I’m looking for. Thanks heaps!
Cheers,
Ev
|
|
Tony
|
July 13, 2015 at 3:03 am
You’re most welcome, Ev.
Any other questions just let us know.
|
|
Dean
|
July 13, 2015 at 3:36 am
Anything else we can help with Ev, or may we mark this as resolved?
|
|
Ev Ooi
|
July 14, 2015 at 7:57 am
Hey Dean,
I did more searching and I found a previous thread in your support forums:
https://eventespresso.com/topic/espresso_cancelled-page-how-to-allow-user-to-start-payment-again/
I apologise if I didn’t describe my question well enough, but this is exactly the issue I was trying to identify and resolve before I make the purchase. Would there happen to be a resolution for this case?
Thanks again for your time.
Ev
|
|
Lorenzo Orlando Caum
|
July 14, 2015 at 11:05 am
Hi Ev, that is a little different as they are canceling a registration which will send them to the registration cancelled page. This is equivalent to clearing the contents in a shopping cart.
If a payment fails, then their registrations are not cancelled automatically. Looking at the example, that you shared, if a payment was declined on PayPal.com, then then could try again on PayPal.com or they could click back and try another payment option. Now if they click cancel payment, then they will need to start over.
—
Lorenzo
|
|
Ev Ooi
|
July 14, 2015 at 7:00 pm
Great stuff Lorenzo. Thanks for the clarification.
Cheers,
Ev
|
