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Elizabeth
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January 21, 2016 at 9:12 pm
I’ve had one of these for every person in the last 3 days who has made a reservation.
I normally only get about 1 every month or so.
Thanks
Mail Delivery System Mailer-Da…@masterpiece.webserversystems.com via nov-007-i633.relay.mailchannels.net
1:21 PM (7 hours ago)
2:02 PM (7 hours ago)
to me
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
Pink.lily2012ff@gmail.com
host mailchannels-lb-2-364402916.us-west-2.elb.amazonaws.com [54.245.255.218]
SMTP error from remote mail server after end of data:
550 5.7.1 [BFD] Sender prohibited by SPF
Action: failed
Final-Recipient: rfc822;Pink.lily2012ff@gmail.com
Status: 5.0.0
Remote-MTA: dns; mailchannels-lb-2-364402916.us-west-2.elb.amazonaws.com
Diagnostic-Code: smtp; 550 5.7.1 [BFD] Sender prohibited by SPF
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Lorenzo Orlando Caum
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January 22, 2016 at 10:02 am
Hi Dorian,
Event Espresso does not send out its own emails (https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/) and that appears to be a report by the Amazon server that the email to the recipient was rejected.
A similar issue was reported here (https://productforums.google.com/forum/#!topic/gmail/DpgEmeS1z9I) and it appeared to be an issue with the MX records.
Are you self-hosting the sites or are you using a hosting provider?
—
Lorenzo
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Elizabeth
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January 22, 2016 at 8:42 pm
site5.com VPS
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Elizabeth
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January 22, 2016 at 8:46 pm
Thanks, I think I fixed it.
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Lorenzo Orlando Caum
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January 24, 2016 at 5:59 pm
Hi, could you share how you corrected the issue? Was it due to the MX records?
—
Lorenzo
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Elizabeth
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January 25, 2016 at 9:13 am
There was an email plugin installed. I removed it.
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Lorenzo Orlando Caum
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January 25, 2016 at 10:47 am
Thanks for letting us know. I’ll update your support post to resolved.
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Lorenzo
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