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Creative Spirits
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April 25, 2024 at 9:49 pm
When I am trying to checkout for an event and entering Important information regarding your payment, the phrases “Expiration Date” and Name on Card” are split in half on each side of the page. The first part of the words “Exp” and “Na” are also vertical on the right side of the page. I will gladly send a snapshot.
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Sam
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April 26, 2024 at 1:50 am
Hi Keli,
Yes, please share a screenshot of the issue you are facing.
Please share a direct link to the page so that we can check the issue for you.
Looking forward to helping you.
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Creative Spirits
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April 26, 2024 at 7:39 am
This reply has been marked as private.
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Rio
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April 26, 2024 at 9:20 am
This reply has been marked as private.
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Creative Spirits
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April 29, 2024 at 1:39 pm
Here is where you can find a screenshot of the issue:
https://creativespiritsaz.com/wp-content/uploads/2024/04/Screenshot-2024-04-29-123205-Split-Phrases-.png
Please let me know what else you may need to help me with this. Thank you
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Tony
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April 29, 2024 at 3:18 pm
Hi there,
Looks like the above event is expird and/or the payment method has been disabled?
I can find another event on your site (or if your are using the payment methods pro add-on to enable specific payment methods on specific events to view this then please post another link) but if the payment method has been disabled can you re-enable this so I can take a look, please?
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Creative Spirits
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April 30, 2024 at 1:35 pm
thank you. Paypal Commerce has been Reactivated and Paypal Express it deactivated. You should be able to replicate the issue by attempting to register with any future event on the website. I appreciate your time.
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Tony
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April 30, 2024 at 3:44 pm
You’re site’s theme sets a min-height of iframes to be 100px, the form inputs load as iframes so then that min-heigh squashes the labels.
Add this:
#ee-single-page-checkout-dv iframe {
min-height: auto;
}
In Dashboard -> Appearance -> Customize -> Additional CSS.
That should fix it.
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Creative Spirits
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April 30, 2024 at 6:45 pm
That fixed it! Thank you very much. This request can be closed.
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Rio
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April 30, 2024 at 6:52 pm
awesome. If you need anything, feel free to reach us again.
thanks
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