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Melissa
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October 24, 2013 at 1:24 pm
Hello –
My website http://www.vinoandcanvas.com is not loading. When attempting to visit the site I only receive a blank white page. Absolutely nothing appears. I host my site through GoDaddy and called their support line for assistance. The representative said the issue is with a plugin on my site. Perhaps something is coded wrong. Most of my plugins are Event Espresso related so I wanted to check with you next. Have any other similar issues ben reported?
Please help. Thank you.
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Josh
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October 24, 2013 at 2:25 pm
Hi Melissa,
No other issues have been reported where Event Espresso caused the entire site to go down (with the rare exception of when some outdated files were left in /wp-content/uploads/espresso/templates). I checked and the site loads up for me.
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Melissa
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October 24, 2013 at 6:13 pm
Hi Josh –
Shortly after your response the website was working again. Now it isn’t. I am not sure what to do. I cannot get into anything with just a blank screen. Can you please check again?
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Garth
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October 24, 2013 at 7:29 pm
sorry my comment was unrelated.
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This reply was modified 10 years, 6 months ago by
 Garth.
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This reply was modified 10 years, 6 months ago by Garth. Reason: invalid
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Tony
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October 24, 2013 at 7:33 pm
Hi Melissa,
Do you have FTP access to the site?
The first thing I would do is increase the WordPress Memory limit. You can follow:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Basically you add a line of code to the wp-config.php file in WordPress’s root folder.
Use either
define( 'WP_MEMORY_LIMIT', '64M' );
or
define( 'WP_MEMORY_LIMIT', '128M' );
See if that fixes it. The above settings can be overridden by your hosts setup but is the first place to start.
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Josh
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October 25, 2013 at 8:08 am
Hi Melissa,
You can also check the error log while you’re FTP’ed in there. My guess is this is a server issue. If it were a case where something was coded wrong it would be down all the time, not intermittently.
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