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Waitlist registration showing double amount due (ticket price x 2)

Posted: June 10, 2024 at 6:09 pm


Somatic Practice

June 10, 2024 at 6:09 pm

Hello –

We have an event that is sold out and accepting waitlist registrations. I am noticing that most of these are showing a double charge for the event ticket, as in these screenshots:

Registration list page (with registrant name blurred out):
https://gyazo.com/b2eec31890cdd92e122c6bedcd6791d8
Note: this shows it is transaction 1/1 so there are not multiple tickets in one transaction.

Registration Details shows the correct price/total:
https://gyazo.com/80864d14688176acc018faf4b6d170bc

Transaction Details shows the double amount due:
https://gyazo.com/62247e53630bc00b603b44dc95906245

In case it matters, this is occurring for almost all of the waitlist registrations for this event. There’s one exception I can’t account for, and two exceptions for registrations that I transferred into the waiting list from another event.


Rio

  • Support Staff

June 10, 2024 at 9:32 pm

That’s weird, Were you able to replicate the issue?

Can you show me the steps you did? you can use loom to record what happen.

https://loom.com/

We will also try to replicate this issue from our end.

thanks


Somatic Practice

June 11, 2024 at 1:51 am

Hi Rio –
Yes I just tried a test waitlist registration with the same result. I have made a screen video and will post it privately below (since it shows my personal details in the registration info).

Thanks!


Somatic Practice

June 11, 2024 at 1:52 am

This reply has been marked as private.


Tony

  • Support Staff

June 11, 2024 at 4:51 am

Hi there,

I can reproduce this locally and have created a ticket for our developers to investigate this.


Somatic Practice

June 11, 2024 at 12:29 pm

This reply has been marked as private.


Rio

  • Support Staff

June 11, 2024 at 7:58 pm

Thank you for reporting this. Issue is created for our developers to fix. Once we have the solution, we will update you right away.

thank you for your understanding.


Somatic Practice

June 12, 2024 at 7:29 pm

Hello folks –

I hope you are making progress on this issue, and I may have something helpful to add. I noticed by accident that if I cancel one of these registrations, and then move it back to the waiting list (using the “Bulk actions” dropdown in the main Event Espresso Registrations list), the double charge is eliminated. I have confirmed this with a couple of registrations but have left most of them alone for now. At some point these records will need to be fixed so that people can pay the correct amount upon receiving an invitation to fill an opening.

Please do advise on status when you can. Thanks!


Rio

  • Support Staff

June 12, 2024 at 9:24 pm

Thanks for sharing the initial resolution. No worries, our developers is already working on the solution.

We suggest to apply those temporary solution for now, as your client might received the payment link.

We will update you right away once our developer made some changes.

thanks

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