|
Andrew Moorhouse
|
July 27, 2015 at 7:05 am
Hi All,
Just a quick one, is there a way to view and download or download directly a Ticket for a entrant. I was looking for something similar to the option of downloading the Invoice under the participants view.
Thanks Andrew
|
|
Lorenzo Orlando Caum
|
July 27, 2015 at 10:41 am
Hi Andrew, could you let us know the version of Event Espresso that you are using so we can share feedback on your question?
You can find it through WP-admin –> Plugins. Then look for Event Espresso in your list of plugins.
—
Lorenzo
|
|
Andrew Moorhouse
|
July 27, 2015 at 11:04 am
Hi Lorenzo,
Sorry ment to include that, its Version 3.1.37.4.P
Thanks Andrew
|
|
Tony
|
July 27, 2015 at 12:07 pm
Hi Andrew,
Within your confirmation emails you can include the ticket link using [ticket_link]
That links directly to the ticket within the email for your user to download, is that what you are looking for?
We have more information here:
https://eventespresso.com/wiki/ticketing-add-on/
If you scroll down to step 5 you’ll see the ticket link being used within the email.
|
|
Andrew Moorhouse
|
July 27, 2015 at 12:17 pm
Hi Tony,
I currently have the download like within the confirmation email. I am looking for an option to download the pdf file from the backend as an admin similar to the way we can download an invoice from the attendee list of an event in ee3.
|
|
Tony
|
July 27, 2015 at 12:40 pm
Ah apologies, I mis-read your question.
You can do this within the attendee list.
Got to Event Espresso -> Event Overview.
View the attendee list for your event.
(Hover over the Event and click attendees or click the attendee number within the table)
Then look in the ‘actions’ column on the right – http://take.ms/fFIyQ
The ticket icon takes you directly to the ticket for the attendee where you can download the ticket.
Is that what you are looking for?
|
|
Andrew Moorhouse
|
July 27, 2015 at 1:17 pm
Hi Tony,
That’s exactly what I was looking for however its not displayed in my version I only seem to get the first four icons. I also notice that the wording “Approved” is also missing. Any idea on what the issue could be.
|
|
Tony
|
July 27, 2015 at 1:18 pm
I’m assuming you have the EE3 Ticketing Add-on installed (as you are using the ticket link within the email)?
What is the full version number of EE3 you are using?
|
|
Andrew Moorhouse
|
July 27, 2015 at 1:22 pm
Yes that’s correct and I’m running Version 3.1.37.4.P
|
|
Andrew Moorhouse
|
July 27, 2015 at 1:24 pm
With the ticketing add-on : Ticketing system for Event Espresso
Version 2.2.0.p
|
|
Tony
|
July 27, 2015 at 2:14 pm
Can you de-activate the ticketing add-on, then re-activate and see if the ticket links appear.
If you go to Event Espresso -> Event Overview. Do you see a the filters above the event list? Like this – http://take.ms/hylS8
(This is to check the variables for Premium EE are being set)
|
|
Andrew Moorhouse
|
July 29, 2015 at 9:55 am
Hi Tony, Thanks for the details. I tried to deactivate the ticketing plugin and re activate but still no luck, the only options i have are here http://tinypic.com/r/288b7li/8
Thanks Andrew
|
|
Lorenzo Orlando Caum
|
July 29, 2015 at 1:28 pm
Hi Andrew, I checked your screenshot and the ticket icon does appear to be missing. Here is what I see on one of our test sites:
http://cl.ly/image/233e0k3n460G
Could you try deactivating and removing both Event Espresso 3 along with the Ticketing add-on and then downloading new copies from your Event Espresso account page here?
https://eventespresso.com/users/abmoorhouse/#ee3-downloads
Once those zip files have been downloaded, then you can return to your WP dashboard and upload and activate them through the plugins screen.
From here, check to see if those links appear again.
Thanks
—
Lorenzo
|
