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View Full Order Confirmation Receipt button not working

Posted: March 7, 2019 at 1:17 pm


Brandon Gannon

March 7, 2019 at 1:17 pm

Hi,

We have recently learned that the blue button that appears after purchasing, “View Full Order Confirmation Receipt” is now working.

Customers go this message:
Congratulations
Your registration has been successfully processed.
Check your email for your registration confirmation or click the button
below to view / download / print a full description of your purchases
and registration information.

Clicking the button leads to a blank page.

Suggestions to fix?


Josh

  • Support Staff

March 7, 2019 at 1:34 pm

Hi,

You can go to Event Espresso > Messages > Default Message Templates and make sure the Receipt template has content (instead of being blank). If the receipt template looks good, can you share a link to an example of a Receipt?


Brandon Gannon

March 7, 2019 at 2:09 pm

Hi,

Hmm, it appears to be blank. Not sure how that happened. We shall update it!

Thank you,
Brandon


Josh

  • Support Staff

March 7, 2019 at 2:19 pm

If you need something to start with (instead of a blank slate) you can hit the reset button in the Reciept’s template editor which will restore the Receipt template to its default settings from when EE was first activated.


Brandon Gannon

March 7, 2019 at 2:51 pm

Hi Josh. I see that button option under “Extra Actions” but does it reset ALL of the templates? Or just the Receipt template? The button says “Reset Templates”


Tony

  • Support Staff

March 7, 2019 at 3:24 pm

It resets the current message type, so if you are editing the Receipt template, that’s what it resets.

The reason it currently says templates is in the case of say the ‘Registration Approved’ message type, where there is multiple ‘contexts’ to that message type (Event Admin, Primary Registrant, Registrant), clicking that button resets ALL of those contexts back to default for that message type.

The Receipt and Invoice message types only have one context, the Purchaser, so clicking reset resets the single template you are editing in that case.


Josh

  • Support Staff

March 7, 2019 at 3:35 pm

It resets only the templates that fall into the category of “Receipt”. In this case, all one of them since there’s only one context for “Receipt”.

Normally the other message types (like Registration Approved email) will have multiple contexts (like Registrant, Event admin, and so on). The reset button will affect all contexts within the message type.


Brandon Gannon

March 7, 2019 at 3:44 pm

Got it! Thanks guys. I think we can take it from here.

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Status: closed

Updated by  Brandon Gannon 2 months, 2 weeks ago ago

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