Support

January 14, 2016 at 5:07 am

Hi there,

When you select the tickets and add them to the cart you should not be directed to the single event page. A model should show on the screen asking if you would like to return to the event list or proceed to the registration.

Like this – http://take.ms/joSlc

Clicking to proceed should then take you to the checkout page to enter the registrant details, not the single event page displaying the ticket selector again.

I tested this on Fudge and it work as expected (that image is from me selecting ticket on Fudge theme from the homepage), which version number of Fudge are you using?

You can find that within Appearance -> Themes. Click Fudge theme to view the details and you’ll see version number.

Continuing testing, I input primary registrant info (even with the number incorrect) and cannot get back to homepage (it goes to checkout pages without the option of going back to my original ticket selector (which is now just the shortcode without the iframe)

Event Espresso does not direct you back to any page, one of the reasons for this is the ticket selector can be used on any page within your site, so how would we know which page to direct you back to?

You can add manually a link back to the homepage to the checkout page if you prefer?

January 18, 2016 at 3:07 am

I do understand the problem your facing, however I currently can’t see a reason for it.

Here’s the use case: I place quantity of 1 in the ticket selector of the conference. I then place quantity of 5 for additional attendees. I click on “Add to Event Cart” button. I’m then taken to the single event page (not the Event Cart) where the number for additional registrants is “0” not “5”. This is what’s broken.

Its not the quantity that is broken there, it’s the fact that you are being directed to that single event page in the first place.

I go on to correct the number of additional registrants from “0” to “5”. Then I click on “Add to Event Cart” button. A pop-up says 6 items were successfully added for this event. Below it there’s a choice to either return to Events List or Proceed to Registration. Beneath that is the statement “There are currently 12 items in the Event Cart.” And below that is a view Event Cart button.

Your not correcting the qty there, your actually adding additional tickets to the cart because you should not be at the page at that point. So whats happening on the single event page is expected, but you should not be at that single event page. The pop-up you see should have been shown on the home page when you previously selected your tickets, which is what happens locally for me.

Hopefully, the effort to document what I’m seeing helps you to understand the challenges I’m facing. Also, since this test site is active, I recommend that instead of going to the Fudge demo that you’d go to pcts.greatergrace.org where you can duplicate the issue.

I’m sorry for the confusion, can I ask why you think I’m using the fudge demo site?

I’m using a local site with Fudge installed to test how EE behaves with that theme. We don’t test on any theme’s demo sites as we do not control that environment so we have no idea whats installed, obviously locally we do.

I have ran multiple tests on both your test site and my local site, then compared what happens on both. The local site is running fine so what I’m trying to do is narrow down the differences between the 2, starting with theme version.

Currently the Multi Event Registration javascript is not being loaded on the home page where the ticket selector is loading (http://take.ms/K8gi3) this is used to listen for the ticket submission and display the popup. So as its not loading that JS, EE is taking over the ticket submission and displaying the single event page, looking on that page the MER .js file is loading – http://take.ms/ps6YZ

So we need to find out why that file is not being enqueued on your site, are you adding the ticket selector shortcodes to a ‘Fudge Registration’ widget within a sidebar? Like this – http://take.ms/Jy3VW

Are you running any custom functions to modify EE at all?

If you temporarily de-activate any non-EE plugins, refresh the home page and re-test does the same happen?

I’d like that, for sure 🙂

So to be clear, I’m referring to a link to the thank-you page, after the user has selected a payment method and finalized the registration (if using an online payment method also paid for the registration)

This page – http://take.ms/nwG9J

Is that where you would like a button? If so, where on that page exactly as the location will depend on which hook to use.

January 19, 2016 at 2:14 am

Also, even though I understand that the team has a workload, it took more time than expected to get a response. Unless you tell me the cause of the delay, there’s nothing I can tell my client that moves us closer to resolution – not fun.

I’m sorry for the delay getting back to you, we try to answer threads date sorted by last reply date which means ‘bumping’ a thread will often have the opposite effect intended.

If you temporarily de-activate any non-EE plugins, refresh the home page and re-test does the same happen?
Yes.

So its likely an issue with the theme, or how it is currently setup (although it sounds like a standard setup)

If you can send temporary login details using this form:

https://eventespresso.com/send-login-details/

I’ll take a look and see if anything stands out.

(Note both WP admin login and FTP details will be useful here)

January 19, 2016 at 4:58 pm

Hi there,

I spent a lot of time today trying to figure out why this was happening on your site, but I just can’t see why its happening.

I tested Fudge theme with the same setup as yours (as far as I can tell at least), works fine locally, I downloaded a copy of your fudge theme and activated that, again it works fine.

Right now I’m guessing it’s some specific widget setup + theme option that triggers this on fudge theme but I can not find whatever is causing it.

So whats happening is Event Espresso checks if that page is considered an ‘espresso page’, meaning any of the EE shortcodes, widget etc are activated on the out of the page and it does this through a function is_espresso_page()

That function returns true or false depending on if finds any EE shortcodes, functions etc. Multi Event Registration uses that function to decieded if the MER scripts should be loaded on the page. Using the ESPRESSO_TICKET_SELECTOR on a single page (you can view the page within Dashboard -> Pages) all works fine.

But right now for some reason your homepage returns false, so MER doesn’t load the scripts, I created a very simple Site Specific Plugin that just sets the front page to always be an espresso page.

I’ve installed it on your site and can confirm the MER scripts now load and the ticket selector works as it should. However as the theme is modified and the default themes are working fine locally (and for some reason your theme) I can’t guarantee this will work 100% of the time (it should but its not something we can provide support for)

Can you confirm if this resolves your issue?

January 20, 2016 at 4:25 am

It depends on what has been modified. Have you modified the fudge widgets?

If you switch to an unmodified version of the theme and re-test does the same happen? (Don’t forget you’ll need to disable to site specific plugin to check)

We can’t provide support for the theme or customisations so if it is due to custom code you’ll need to go through and find which of your customisations causes it. Load the unmodified theme first, if that works, slow reapply your changes to the theme and re-test between each change to find which change causes it.

Also, instead of ‘Return to Events List’, can the page be redirected to the Register section on the homepage? That, I think would be a more palatable solution for now.

You can use the function shown here:

https://gist.github.com/joshfeck/e51ac13a3d9fd345ad40

Just change ‘http://yoursite.com/calendar’ to the URL you would like to return to.

January 20, 2016 at 11:11 am

One thing you can try, is remove the Fudge Registration widget from the homepage sidebar and load the front page.

Then de-activate the Site Specific plugin I provided previously and re-add the Registration widget back into the sidebar, then re-test the home page.

That may for EE to recheck the espresso page and update accordingly.

I don’t know how to switch to an unmodified version. I’m figuring that if I try to install another version of Fudge, it’ll simply overwrite the existing changes and I’m back to square one – can’t do that. Please advise.

The easiest way would be to rename the theme directory to something else first like /fudge-temp/ then manually install the original fudge theme, if you do not load the admin in between renaming and uploading the original version the site will automatically load the theme within the /fudge/ directory, which at that point would be the original. However, try the above before attemping this.

I took a look at the code, yet unclear as to what file to add the function to *or* which folder the script should be added. Please advise.

You can place that code within the themes functions.php file, or within a Site Specific Plugin which you could use to store all custom functions related to this site.

When modifying theme template files, it is much better to create a child theme that way you can copy the template to the child theme and do your customisations within that file (it will override the parent file). As it stands now if you update fudge theme and modifications you have made will be lost.