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Venue Missing Info On Venue Post

Posted: December 13, 2018 at 6:14 pm


Kevin Sullivan

December 13, 2018 at 6:14 pm

Hello.

When I fill out a Venue I can add the address in the post etc.

However, when I go to the frontend of it I only see what is in the body text.

Is this correct? Is there a way to load the venue address etc. that is already filled out in the post?

I am using EE4.

Thanks!


Josh

  • Support Staff

December 13, 2018 at 6:41 pm

Hi Kevin,

This should not be the case. The frontend only displaying what is in the body text could be the result of a theme conflict or a plugin conflict. If you temporarily switch to the default theme and/or temporarily deactivate all other plugins, does the missing information begin to display?


Kevin Sullivan

December 15, 2018 at 3:12 pm

This reply has been marked as private.


Tony

  • Support Staff

December 17, 2018 at 3:06 am

Hi there,

If you temporarily switch to the default theme and/or temporarily deactivate all other plugins, does the missing information begin to display?


Kevin Sullivan

December 21, 2018 at 4:07 pm

Hello.

Thanks for your message.

I have now tried to disable all plugins and switched to default theme. I still seem to have this issue with the venues page.

Please let me know if you need any other info, and assistance is much appreciated 🙂

Thanks!


Josh

  • Support Staff

December 21, 2018 at 5:10 pm

The other strange thing is, there’s not body text either. Does that also happen if you switch to a default theme?

In any case, if you can complete this secure form with temporary access credentials, we can investigate further.


Kevin Sullivan

January 4, 2019 at 6:56 pm

Hi Josh.

Did you get my submission

Thanks!


Josh

  • Support Staff

January 7, 2019 at 9:43 am

Yes. I’m sorry for the delay. The log in credentials you sent do not allow access to anything except for the Jetpack plugin’s settings. Can you update that account so it allows for temporary access to the full WordPress admin?

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Status: closed

Updated by  Josh 5 months, 1 week ago ago

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