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URGENT: Stripe checkout entry fields hidden

Posted: June 2, 2020 at 2:31 pm


Oguzhan Altun

June 2, 2020 at 2:31 pm

Hello,

Strange problem suddenly started today and our customers report that they cannot complete the checkout (didn’t do any changes on EE4 plugin.

I went ahead and tested on an incognito window, indeed i had the same problem, the credit card input fields don’t show and loads of error on the inspect console.

I tried again while logged in as admin and now no problems. You can see on the recording here:

https://www.loom.com/share/31f624be5aad48e3b7935e49509a863f

Could you tell me what to do? You can access the event here:
https://www.genevaphotoclub.com/events/spc-photo-awards-geneve-juillet-2020-fr/


Oguzhan Altun

June 2, 2020 at 3:42 pm

Also tried disabling all other plugins, still the same issue, while not logged in to the website:
https://www.loom.com/share/4783c24c85a44845a847ff3b7dcc2542


Tony

  • Support Staff

June 3, 2020 at 3:16 am

Hi there,

The checkout page uses JavaScript and your site is throwing a bunch of JS errors which will then prevent any additional JS from running on the page.

Your video showed many plugins de-activated but they are currently active on the site which means I’m testing a different use case, but thee are multiple versions of jQuery being loaded.

The home page throws ~ 20 JavaScript errors on its own, those need to be fixed before the checkout page will function.

Have you recently made changes to the site and then you noticed this?

If so, what changes? (It doesn’t matter if they are outside of EE, this is not an EE specific issue)

The fact that it works when logged in but not when you are logged out would suggest some form of caching or ‘optimization’ that isn’t active when logged in.

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Updated by  Tony 1 month ago ago

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