Support

November 8, 2012 at 2:56 pm

If you have updated to 3.1.28.1, please read this important message:

We have uncovered a bug that affects the events_answers table where if you update an attendee, it will duplicate over some of the questions over to other attendee records.

We will be pushing out an update in the next few minutes. In the meantime, if you have updated to 3.1.28.1, please do not update the attendee records. If you have already updated an attendee record and are experiencing this issue, you can revert back to an earlier snapshot of the database, and we can assist you in that process. If you don’t have a backup, most hosting companies will have a saved backup from the last 24 to 48 hours. Many times, they can revert it back or send you a copy.

If you need assistance with this, please feel free to contact us via the contact form and include your WordPress admin details. https://eventespresso.com/contact/

Please select the “I am sending login info as requested” department form.