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URGENT payment notification shows "incomplete"

Posted: June 3, 2014 at 10:33 am


STEVE M

June 3, 2014 at 10:33 am

this is urgent as this site was to launch today, so apologies up front for the title

I initially set up one event, tested and tweeked until we got it right.

tested the payments with paypal pro and regular paypal all worked fine,all notifications worked properly

using this event as a template, as all events are basically the same I duplicated the event 2 times and renamed appropriately
this is to get around the partial payment limitation of EE3 ( WE NEED MAILCHIMP INTEGRATION )

so now we have 3 events

1) is a full payment
2) is a deposit payment
3) is a balance payment

all 3 set up and tested ..all working.

the above is for 1 ” event” in essence a baseball camp.

we then replicated the 3 events 5 more times..as there is 5 camps…so now 15 events.

heres the problem
on testing ( $1 .00 amount no sandbox )payment is being sent / received

the user ( me as I was testing this ) is redirected back from paypal to the “transactions” page where in the EE 3 box displayed the payment says ” incomplete

I checked the IPN settings at paypal ( remember this all worked as intended at one point) and it is set up correctly

So the user sees incomplete ..but in fact the payment goes through we recieved the payment amount and my credit card was charged as expected.

the credit card ( paypal pro ) works as intended …at least on last test.

at one point yesterday even the event overview would show that the payment was incomplete……today …it shows the payment…but the user still sees incomplete.

another interesting thing is ..when I receive the payment notification email…and click the ” view payment details ” link…it in fact shows the payment is ” complete ”

this link leads to the thankyou page

should paypal in the IPN be set to the transactions page ..or the thankyou page

https://register.bigleagueexperience.com

please go through the registration process and we will refund your 1 dollar ….just make sure in the drop down you select $1

or I will prepay a $5 token …at least I think thats the cost

I know confusing….but bottom line is ..this was working…and has now decided not to ..at least not properly

we need to launch today !!!…help!


STEVE M

June 3, 2014 at 10:54 am

unsure if these will work

here is a screenshot of the thankyou page showing the payment is complete

and here is a screenshot of the page the user is redirected to


STEVE M

June 3, 2014 at 10:55 am

using the img tag doesnt work


Josh

  • Support Staff

June 3, 2014 at 11:25 am

Hi Steve,

There are two URLs that get sent to PayPal: One is the return URL, which is the thank you page in Event Espresso, the other is the notify URL. If it’s sending you back from PayPal to the Transactions page, then it’s likely one of these two pages (or both of them) have incorrect shortcodes and/or are not correctly set in Event Espresso > General Settings > Page settings.

Event Espresso handles the rest, but PayPal does require an IPN listener URL in its account settings, which you can input the transactions page url there.

Another thing to check is if there’s an auto return url set in the PayPal account. That should not be set as it will interfere with Event Espresso.


STEVE M

June 3, 2014 at 11:46 am

AHHHHH your brilliant

it was the auto return URL

thank you

knowing me after I make things I try to tweak for the best experience for the user …at least to my capabilities.

this can be closed …fixed

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