Support

December 11, 2014 at 2:30 pm

Hi there,

It sounds like something is messing up the date times in the event editor. It might be a conflict from another plugin or it might be a conflict from a function from the active WordPress theme.

You can rule these out one by one:
1) A theme conflict. You can rule this out by temporarily switching to the default WordPress theme. Or you can use the theme test drive plugin without switching the theme.
2) A plugin conflict. You can rule this out by temporarily deactivating any other installed WordPress plugins.

December 11, 2014 at 3:38 pm

Hi there,

Did you try entering in dates into the event editor with the default WordPress theme active? I’m logged in now and I can see that the dates in the event editor are not in the correct format.

The theme (or the conflicting plugin) can be fixed to allow the dates to be entered in the correct format. The reason I mention it could be another plugin is because I haven’t verified whether it’s another plugin or the theme that’s changing the date format in the event editor.

It will be helpful if you can send us FTP credentials via the redeem a support token form.

December 11, 2014 at 4:01 pm

Hi there,

Your “Carousel horizontal posts content slider pro” plugin is causing the breakage. When it’s deactivated, the pop up calendar in the event editor correctly formats the dates.

You can send the FTP credentials via the same form that you sent in earlier. The link to the redeem a token form is on your account page.

December 11, 2014 at 4:17 pm

Yes, the dates are not in the correct formats for the events, that’s why they weren’t on the calendar and not in date order in the widget.

December 11, 2014 at 5:02 pm

Hi there,

I wrote a little plugin that blocks the errant script from the slider plugin from messing up the datetimes in the event editor. You’ll be able to enter in dates now without interference.

Regarding the registration end time issue, you can troubleshoot this issue by deactivating all the plugins and temporarily switching the the default theme. Then go in and try adding a new event. Another important thing that needs to be done on this site: The WPEngine’s must-use (or mu) plugins were copied over. Those need to be deleted from this site as it’s not on WPEngine and may also be causing a conflict. We’ve already ruled out the Carousel plugin and fixed the issue it’s causing, so that one can be left activated during troubleshooting.

You can display the instructor name on the event page by placing the [ESPRESSO_STAFF] shortcode in the event description field. Where you place the shortcode is where the staff information to be displayed. For example, if you place the shortcode before the class’s description, the staff information will display before the description. If you place the shortcode after the description, the information will display after the description.

December 11, 2014 at 5:17 pm

The mu plugins were copied over from WPEngine, and they should not have been. They cannot be deactivated. What I can do is move them over to another folder so their code will not execute anymore.

Have you tested adding a new event with the default WordPress theme active?

I don’t know what’s all on your site well enough to know what the down for maintenance message is about. You might check your logs or ask your host about that.