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Ryan DeBell
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December 5, 2014 at 12:18 am
Hey there,
We are using Event Espresso Plugin for event management. we used to export event registration with “Registration CSV Report” option, which allow us have to store registered events in a excelsheet. It doesn’t seems to work now. When we hit “Registration CSV Report” it display non formatted text on the browser window. We are not able to import the content in a sheet as before. Please help us to fix the issue asap.
Thanks in advance.
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Lorenzo Orlando Caum
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December 5, 2014 at 12:39 am
Hi, is this happening in all web browsers or only in Safari?
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Lorenzo
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Ryan DeBell
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December 5, 2014 at 4:40 am
Hey,
It happens with all browsers. Can you please get back to me with a solution?
Thanks.
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Tony
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December 5, 2014 at 5:15 am
Hi Ryan,
Have you installed any new plugins, changed themes or updated anything specific between the time that this did work and now when it does not?
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Ryan DeBell
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December 5, 2014 at 5:57 am
Hey,
I have updated event espresso plugin few days back. Everything was working fine before. I haven’t checked the csv export after plugin update. Not sure if plugin update causes the issue. Can you please help me to fix this issue?
Thanks.
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Lorenzo Orlando Caum
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December 5, 2014 at 6:12 am
Hi,
Have you tried testing with only Event Espresso running?
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Lorenzo
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Tony
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December 5, 2014 at 6:13 am
We need to try and narrow down the cause for this as currently there could be any number of reasons.
Which version of Event Espresso did you update from? and which version are you currently running?
If you switch to one of the default themes (such as TwentyFourteen) and retry does the same happen? (you can do this without altering the theme in use on the site using a plugin such as Theme Test Drive)
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Ryan DeBell
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December 7, 2014 at 11:31 pm
Hey,
We had EE version 4.2.9 and we have updated the version to Version 4.4.5.p.
Thanks
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Tony
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December 8, 2014 at 2:09 am
If you switch to one of the default themes (such as TwentyFourteen) and retry does the same happen? (you can do this without altering the theme in use on the site using a plugin such as Theme Test Drive)
Can you enable WP_Debug on the site and retry exporting the CSV, are there any errors shown? In particular ‘Headers already sent’ errors.
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Ryan DeBell
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December 8, 2014 at 3:22 am
Hi,
I have tried by switching the theme to TwentyFourteen but still not working. Also note that, Registration is also not working with the Url for which we have not upgraded EE plugin.
I have enabled Wp_debug and tried to export the csv. I am not getting any errors. It just displays the registration without formatting.
Please help me to fix the issue.Thanks.
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Tony
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December 8, 2014 at 3:56 am
Try downloading this file – http://take.ms/9vp8B
Which application does it open in?
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Ryan DeBell
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December 8, 2014 at 11:09 pm
I have tried downloading the file for the site. Getting the same issue.
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Josh
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December 9, 2014 at 9:40 am
Hi Ryan,
Can you try downloading in a different browser?
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Ryan DeBell
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December 15, 2014 at 3:47 am
Hi,
I have tried downloading this file with other browsers too. getting same issue with all. Can you please check for the issue?
Thanks
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Tony
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December 15, 2014 at 7:15 am
It looks like your browser is set as the default application to open CSV files.
If you double click on a CSV file that is already saved on your computer, what applications does it open with?
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Tony
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December 15, 2014 at 7:15 am
Also, what OS are you using?
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Ryan DeBell
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December 17, 2014 at 4:03 am
Hey,
I have checked, csv file opens with content in spreadsheet only. Browsers is not set as a default application for the same. Please note that I used to get this issue when I m trying to export all event registration from admin.
Thanks
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Josh
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December 17, 2014 at 1:22 pm
Hi Ryan,
Can you let us know if this happens for you on another computer, and also let us know which OS you are running on the computer where you are seeing this issue?
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