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uploaded the plugin and website disappeared

Posted: April 3, 2014 at 9:29 pm


Rebekah

April 3, 2014 at 9:29 pm

Help! I uploaded the event espresso plug in after using event espresso lite for a while, when I went to activate it,my entire site shows up blank! I’ve just spent weeks working on it and am freaking out a little!


Lorenzo Orlando Caum

  • Support Staff

    •

April 3, 2014 at 10:04 pm

Hello,

Did you deactivate Event Espresso lite before installing and activating the premium version?

Please temporarily rename the WordPress plugins folder using an SFTP or FTP client such as FileZilla or Cyberduck.

wp-content/plugins –> wp-content/plugins1

This will deactivate all plugins and restore your site. Then change the name of the plugins folder back.

From there, you can begin reactivating your plugins through your WordPress admin.

See this link for more information:

https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F

—
Lorenzo

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Lorenzo Orlando Caum 10 years, 1 month ago ago

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