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Scott Tuchman
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October 1, 2014 at 4:26 pm
So now that I figured out, after purchasing, where and which license key to use in my 4.3.2; I entered the license and the red key on the right of the form box turned green upon saving. But when I go to plugins and try to update I am seeing an error message that states
“A valid Support License Key is needed to enable automatic upgrades. The key you have entered is invalid or has expired. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
So I am thoroughly confused. If on one page the license is good then why isn’t the plugin page allowing me to grab the update???
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Seth Shoultes
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October 1, 2014 at 4:59 pm
What version of EE4 is currently installed on your system? You might try re-saving the Event Espresso > General Settings. If that doesn’t work, then you can try downloading the files from your Event Espresso account, delete the currently installed version, then upload and installed the latest version that was just downloaded.
Please let me know if that helps.
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Scott Tuchman
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October 1, 2014 at 5:08 pm
Well that’s certainly odd. I only saved, resaved, re-entered the key 4 or 5 times to no avail. I just hit that Save button again and sure enough, it worked that time. Thank you Seth.
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Seth Shoultes
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October 2, 2014 at 7:58 am
No problem!
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