Support

Home Forums Event Espresso Premium Update to 4.9.67.p. crashes system

Update to 4.9.67.p. crashes system

Posted: August 28, 2018 at 9:34 pm


JohnB

August 28, 2018 at 9:34 pm

Hi guys,

I have tried to install latest EE update 4.9.67.p

Each time it causes site to go into permanent “maintenance mode” and when that is turned of EE has stop working – EE plugins are deactivated. (restore of site brings it all back to working Version 4.9.65.p)

You have version 4.9.65.p installed. Update to 4.9.67.p. View version 4.9.67.p details. Compatibility with WordPress 4.9.8: Unknown
Version 4.9.67.p is a maintenance and bug fix release.

Host can’t figure what problem is.

Any suggestions?

Thanks


Tony

  • Support Staff

August 29, 2018 at 3:56 am

Hi there,

When you mention maintenance mode, do you mean the wp maintenance mode, like this? – http://take.ms/eQbTu

If so it means that WP is failing when updating the plugin, and at that point, it’s actually completely outside of EE’s control.

To explain a little more, EE provides WP with a location to download the update from and then WP takes over from there. It enables WP Maintenance mode, downloads the update, deletes the current version, unpacks the new version in its place and disables WP Maintenance mode.

If your site is remaining in WP Maintenance mode then some part of the WP Update process is failing, WP will actually automatically come out of maintenance mode after ten minutes if that happens (although obviously, the update will still have failed).

There’s a lot of different reasons the update process can fail, if you look in the servers error logs can you see any errors from around the time the update is running?

Have you tried a manual update?
https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#ee4-manual-update


JohnB

August 30, 2018 at 12:39 am

Thank you Tony,

Yes that is the screen I would see.

I haven’t tried a manual update – not too confident to do it.

Let’s see how it goes in time.

Thank you


Tony

  • Support Staff

August 30, 2018 at 5:35 am

Just so you know, EE doesn’t delete any of your event data when you de-activate or delete the plugin. All of your events, registrations, payments, messages, etc are all stored in the database, not the plugins files.

Did you check your sites error logs to see if any errors show up there? If the update process is throwing an error it should highlight why its happening.

The support post ‘Update to 4.9.67.p. crashes system’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 9 months, 2 weeks ago ago

Topic Tags

Tagged: 

Notifications

This topic is: resolved
Do NOT follow this link or you will be banned from the site!