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Update problems?

Posted: February 14, 2013 at 11:40 pm


Maltesen

February 14, 2013 at 11:40 pm

“You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”
I have a developer license. Can you please help me with problem?


Dean

February 15, 2013 at 12:50 am

Hi,

Which site is this occurring on please?


Patrick Flueckiger

February 22, 2013 at 6:48 am

Same problem here:
runningtrainer.ch
Installed EE Version: 3.1.30.1

A License Key Reset did not solve the problem…


Jonathan Wilson

February 22, 2013 at 8:58 am

Hi Patrick,

I emailed you a new license key to the email address that is in your account. Sorry for the trouble you are having.


bcoryer

February 22, 2013 at 10:02 am

Hi,

I have the same problem:

“You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”

Dean Robinson reset my license key before but did not solve the problem.

Please help.


bcoryer

February 22, 2013 at 10:03 am

the site is http://www.reikieducation.org


Maltesen

February 22, 2013 at 10:16 am

I am running on http://www.cenaps-dagbehandling.dk and http://www.cenaps.eu/sv and http://www.cenaps.eu and http://www.cenaps.eu/en

Every time i have to update I have to deactivate delete and install the update manually.


Maltesen

February 22, 2013 at 10:19 am

You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now. from the http://www.cenaps.eu/sv running espresso 3.1.30.4P


Josh

  • Support Staff

February 22, 2013 at 2:10 pm

Hi Maltesen,

Is this a multisite installation? The reason I ask is our auto updater license key check does not work with multi site.


bcoryer

February 22, 2013 at 2:17 pm

Josh, could you please look at my site too? My site http://www.ReikiEducation.org is not a multisite installation. My post is just above Maltesen post. Thanks.


Maltesen

February 23, 2013 at 3:48 am

My sites is not multisite. It is 4 different WP installations.


Josh

  • Support Staff

February 25, 2013 at 9:51 am

@bcoryer,

We can try assigning a new key for your account.

@ maltesen

I’ll assign a new key for the /sv subdomain.


Maltesen

February 28, 2013 at 8:04 am

Can you reset the http://www.cenaps.eu/en as well?


Josh

  • Support Staff

February 28, 2013 at 8:31 am

This has been reset.


bcoryer

March 3, 2013 at 9:37 am

Josh,

I updated the site license key but still it didn’t work. The message shows “There is an automatic update for Event Espresso available but your Site License Key has not been set. Please go to the Event Espresso General Settings page to set your Site License Key for this addon.”


Dean

March 3, 2013 at 10:12 am

@ bcoryer

Hi,

The licence is showing not in use. Can you please try removing the licence key form the General settings,saving the options. Get the current licence key from your account page and adding that to the General Settings and saving.


bcoryer

March 3, 2013 at 12:09 pm

Dean,
That is exactly what I did and I tried it again just now. No luck.
It still shows “not active” under my license key on the cafe espresso account.
My plugin page shows “There is an automatic update for Event Espresso available but your Site License Key has not been set. Please go to the Event Espresso General Settings page to set your Site License Key for this addon.”


bcoryer

March 3, 2013 at 12:12 pm

Ok I finally got it working. Thank you Dean.

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