Support

September 22, 2017 at 9:27 am

When you update from 3.1.36.5.p to 3.1.37.12.p it will do a small database migration in the background on plugin activation to make the data compatible with 3.1.37.12.p.

September 25, 2017 at 3:26 am

While migrating data on EE4 , it is on 12% from last couple of hrs . No progress and this happens second time to me .

Sounds like an error was thrown during the migration, it’s possible the site ran out of memory during the migration will break the migration.

Also one more question, if i continue using EE3 then i get to see a [ESPRESSO_CHECKOUT] error on this page http://marketingcompound.com/southbay/old/event-registration/?ee=4210 . Can you please tell me why this happening ?

EE4 uses different shortcodes to EE3 and it will change them during the migration, there is no [ESPRESSO_CHECKOUT] shortcode for EE3, only EE4, which is why your getting that error.

[ESPRESSO_CHECKOUT] replaces [ESPRESSO_EVENTS]

I can’t view the above link as it no longer seems active?

I would definitely like to go on with EE4 but it seems EE4 addons are not free like calendar adons etc .

That’s correct, we have broken down licenses so that users can choose to purchase only the add-ons they will actually use:

https://eventespresso.com/2014/04/new-direction-event-espresso-4-support-licenses/

September 25, 2017 at 1:42 pm

Hi there,

You can edit the /event-registration/ page in WP > Pages. There you select the Event Registration page and you can change the shortcode back to the EE3 equivalent.

If you go to your account page, you’ll see an option to Switch Your Support License where you can select one of the EE3 licenses.

September 26, 2017 at 10:51 am

Can you make sure WP_DEBUG is set to false, then resave the event in the event editor. When you resave the event please be sure to set the option to update the post.

With regards to your account questions, you can contact the sales team and they’ll be able to answer those.

October 5, 2017 at 6:51 am

Another idea you could use is set up a redirect to redirect
http://marketingcompound.com/southbay/new/start-age-6-8-wednesdays-330-5pm/
to
http://marketingcompound.com/southbay/new/event-registration/?ee=3784

October 10, 2017 at 11:38 am

Instead of using
[catlist name="catname"]
you can do this:
[EVENT_LIST category_identifier=your_category_identifier]

October 18, 2017 at 2:35 am

You’ll find that info within the attende record.

Go to Event Espresso -> Event Overview -> {hover over event} -> Attendees.

Find the attendee you are looking for and click to edit – http://take.ms/wWhls

Is that what you are looking for?

October 18, 2017 at 4:06 am

You’re most welcome, any further questions just let us know.

October 24, 2017 at 7:19 am

1> For the classes: right now there are options for customers to buy 4, 8, or 16 classes http://marketingcompound.com/southbay/new/classes/ . Can we add an option for “Ongoing Monthly Classes” that will charge them for 4 classes every month automatically until they cancel the subscription?

Currently EE doesn’t support recurring subscriptions so this isn’t available.

2> The calendar currently only has a monthly view option, Can we add a weekly view option too ?

The calendar shouuld allow you to switch between month, week and day views – http://take.ms/R6aXa

Currently within your child theme you are hiding the elements using CSS – http://take.ms/0sZ6O

You’ll need to remove that rule to show the buttons.

November 8, 2017 at 5:28 am

That events dates are set to:

Start Date: September 14, 2016
End Date: December 20, 2017

Which means it will show as one continuous band across every date between the start and end. I’m not sure why it’s not showing on the calendar without further investigation, but is that the correct event dates and are you sure you want that to display on the calendar?

November 9, 2017 at 6:31 am

Ok, so the easiest way to have that event load on the caledar is to add show_expire=true to the calendar shortcode:

[ESPRESSO_CALENDAR show_expired=true]

Although the event hasn’t expired, the calendar is looking for events within a specific date range, you events start/end dates fall well outside of that range so they don’t show under the normal query.

November 9, 2017 at 8:37 am

I am not sure what is the issue . I used the sortcode [ESPRESSO_CALENDAR show_expired=true] but it threw blank page .

Do you have a lot of events similar to above? It could be that with the show_expired attribute set your loading a high number of events and the page is timing out.

If you take a look within your server errors logs (your hosts control panel usually gives you the option to view them) do you see any errors there when you load the calendar with the above setting?

But this event http://marketingcompound.com/southbay/new/event-registration/?ee=3784 should show in calendar as it is not expired yet .

See my previous comment:

Although the event hasn’t expired, the calendar is looking for events within a specific date range, you events start/end dates fall well outside of that range so they don’t show under the normal query.

November 10, 2017 at 2:36 am

Not currently, each of the events is loading as one long event (as that’s what they are) in the calendar which is what I mentioned here.

You could add those to a category and then load that specific category to display those events, would that work?

There’s also an option to enable ‘filters’ within the calendar which allows the user to select the specific category they want to view.

To do that go to Event Espresso -> Calendar Settings -> Enable Filters in Calendar and enabled it.

November 16, 2017 at 4:13 am

The EE3 calendar doesn’t allow you to add multiple categories like that.

What you could do is create another category and assign the events to both categories, then call that single ‘new’ category on the calendar to display those specific events.

So for example you may have a ‘public’ category and you then add the events from within the 3 categories you listed above to that public category, then call that category.

November 20, 2017 at 4:41 am

That text is just some help text.

If you scroll down a little more on that same page you’ll find the option ‘Enable CSS for Categories’, set that to Yes and save.

Then edit the category again and you can set the colour to use for that category there – http://take.ms/LMzgt

The calendar should then use the colour you in the category for you events in that category.

November 20, 2017 at 9:00 am

That’s happening because of your custom CSS in your child theme – http://take.ms/ldeRz

Remove at least background: #fff; from that ruleset.

November 22, 2017 at 6:03 am

Your getting a fatal error when trying to load the events, open up the servers error logs and then click to skip the month of the calendar.

Within the error log you should see a new error, can you post that here?

November 22, 2017 at 7:14 pm

None of those are fatal errors. Can you check the error log for what gets logged after you try to advance the month to December in the calendar? It may even be a timeout issue or the server is hitting a query limit. In which case you can contact your web host.