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terminalcityglass
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November 23, 2015 at 5:37 pm
Hello.
We are having a problem with our unpaid registrations being automatically deleted from the system after about a week. A registrant fills in all the information, but does not complete the Paypal payment. Previously, we have left these on the system to hold their spot and either manually entered their payment (cash, cheque or whatever) or deleted them from the system. But now it’s just nowhere to be found, even when we search for it. The next problem is that even though the registration has vanished, it still takes up a space in the attendees limit, so even if they are not registered, the space is taken and we can’t adjust this. So we have had to adjust the attendee limit to allow more registrations. Please advise. Thanks!
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Tony
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November 24, 2015 at 3:36 am
Hi there,
Within your event what is the Default Registration Status? – http://take.ms/UGECC
If you go to Event Espresso -> Events.
Hover over the event name and click the ‘Registrations’ link that appears – http://take.ms/wEom1
Now within the registration list you’ll see multiple ‘views’ at the top – http://take.ms/JF6bn
Can you double check that the registrations are not displayed there please.
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terminalcityglass
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November 24, 2015 at 11:40 am
The default registration status is set to “Approved” in the side bar, though when I go through the tabs at the top, the “Default Settings” is set to “Pending Payment”, which I have changed.
I went through the different views of the registrations, and these do not appear there. They do not come up when we search for them either. We have worked around the problem by attaching a $5.00 payment to the registrations we want to hold, but anything vanishing permanently is really worrisome.
Thanks,
Holly
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Tony
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November 25, 2015 at 4:29 am
Hi Holly,
The default registration status is set to “Approved” in the side bar, though when I go through the tabs at the top, the “Default Settings” is set to “Pending Payment”, which I have changed.
Setting the Default Registration Status to Approved for event means that every registration made on your site will automatically apply to the sold values, regardless of payment, is that expected?
I went through the different views of the registrations, and these do not appear there. They do not come up when we search for them either. We have worked around the problem by attaching a $5.00 payment to the registrations we want to hold, but anything vanishing permanently is really worrisome.
So its only when a user selects PayPal but then closes the browser and never returns to the site?
Does this happen for every user that does this?
I’ve just place a test registration (under my name) onto one of your events, can you monitor that registration (please don’t apply a payment to it) and see if it is deleted when the session expires (60mins from now)
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terminalcityglass
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November 27, 2015 at 2:48 pm
Yes, we still want to see the unpaid registrations, as sometimes people still want the class, but don’t want to use Paypal, so we follow up with them in other ways.
So its only when a user selects PayPal but then closes the browser and never returns to the site?
Yes, only when they do not complete the payment through Paypal. Those registrations are there for about a week, and then disappear, it’s happened with 2 users, and we entered a test, and it also disappeared.
Your test is still there. We are monitoring it. If it disappears, it usually takes about a week.
Thanks,
Holly
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Lorenzo Orlando Caum
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November 29, 2015 at 12:34 pm
Hi Holly,
Registrations with information associated regardless of the payment status should not be deleted.
The steps that you described is someone abandoning their purchase and not paying (e.g. they change their mind). You should still see them appear as abandoned under the transactions overview screen.
Here is an example of how that may appear:
http://cl.ly/image/1L3I3L0v002I
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Lorenzo
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terminalcityglass
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December 1, 2015 at 12:40 pm
Hi, The missing “transactions” are not there either. They also do not show up when we search for them. Anywhere.
I am watching Tony Warwick’s registration to see if it disappears after a week, and I will report back. We are pretty concerned about losing information right now.
Thanks,
Holly
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Tony
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December 1, 2015 at 12:50 pm
Whats the status for both my registration and transaction currently?
It should be Pending Payment/Incomplete (REG/TXN) like this – http://take.ms/9ugIp
That from within Event Espresso -> Registrations.
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terminalcityglass
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December 1, 2015 at 1:03 pm
It’s “Approved” and “Incomplete”, as I changed the settings to approve all registrations, regardless of payment.
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Lorenzo Orlando Caum
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December 1, 2015 at 2:56 pm
Hi Holly,
Could you backup your WordPress site and update to the current version of Event Espresso 4?
You can see the change log since your version here:
https://eventespresso.com/wiki/ee4-changelog/#4.8.14
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Lorenzo
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