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Unique Promo Codes for registrants

Posted: April 23, 2020 at 2:08 pm


sky

April 23, 2020 at 2:08 pm

Hi all!

Because of Corona, we had to cancel all kids-football-classes.
Now we want to send a personalized eMail to each registrant with following options:

1. Donate the money to the football-school.
2. Use the voucher and register for another class later this year.

For pt.2, we want to send a promotional-code for a free registration for any classes (events) created with Event Espresso.

Now my question is:
What do I have to do, to get a separate Voucher/Promo-Code for each registrant?

Thank you very much for your reply.

BR
Cristina


sky

April 23, 2020 at 3:15 pm

Hi guys

Another question:
If I try to add a new Promotion Code, there comes a “fatal error”. Its not possible to do any changes on that code and I’m not able to add other new codes.
I tried several options while opening a code but nothing works….
Attached are the printscreens:
Printscreen 01

Printscreen 02

Printscreen 03

Do you know where the problem is?
Thanks for your help!
Cristina


Josh

  • Support Staff

April 23, 2020 at 5:17 pm

Hi,

The problem is someone deleted (or trashed) the discount price types from your website. You’ll need to go to Event Espresso > Pricing > Price types > Trash and restore the discount price types from the trash


sky

April 24, 2020 at 1:39 am

Hi Josh
Yes that was me who trashed the Discounts 🙂
If I click on Papierkorb (Trash) it’s not opening the trash. No chance to reactivate the discounts.
Please look to the mask (dashboard to add discounts). There is no way to open a new Discount. I have to delete the discount to be able to add a new Discount.

Discounts

I have no idea how to solve this problem..

Thanks for your help!
Cristina


Tony

  • Support Staff

April 24, 2020 at 6:46 am

Yes that was me who trashed the Discounts 🙂

Not the discount/promotion, but the price type they use.

Event Espresso -> Prices -> Price Types -> Trash

See: https://monosnap.com/file/gfQv17T1OgtSDbCLzvpbJh8vloLZe4

If I click on Papierkorb (Trash) it’s not opening the trash.

What happens when you click on the link?

Can you add a screenshot?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

No chance to reactivate the discounts.

For promotions to function, they must be restored.

Try mnaully going to : {domain}/wp-admin/admin.php?page=pricing&action=price_types&status=trashed

Can you see them then?

Please look to the mask (dashboard to add discounts). There is no way to open a new Discount. I have to delete the discount to be able to add a new Discount.

Discounts

I have no idea how to solve this problem..

You need to follow the above and restore the ‘price types’ from the trash. The problem is not the promotion itself, it’s the price type (discount price type) it uses has been trashed.


sky

May 19, 2020 at 2:27 pm

Thank you so much, it’s solved!


Tony

  • Support Staff

May 19, 2020 at 3:02 pm

You’re most welcome, I’m glad that fixed it.

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