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unable to remove old registrations/attendees

Posted: September 14, 2018 at 2:34 am


skleijer

September 14, 2018 at 2:34 am

On the website we want to keep old events but removing attendees/registrations that attended that event. It is not possible to delete attendees from 2012 – 2015 (2016 and later doesn’t have this problem). Also an error 500 occurs when trying to delete attendees. Can you help?


Tony

  • Support Staff

September 14, 2018 at 3:52 am

Hi there,

It is not possible to delete attendees from 2012 – 2015 (2016 and later doesn’t have this problem).

May I ask what the problem is with the older attendees?

Also an error 500 occurs when trying to delete attendees.

Is that on the old attendees, new or all?

Error 500 is a general error, we’ll need the full error which should have been saved in your server error logs. If you have access to cPanel or similar it should have a section to view the errors, if you post that error here we can investigate further.

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Updated by  Tony 1 week ago ago

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