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Unable to locate Registrants Payment Selection information

Posted: January 21, 2019 at 11:24 am


brusma

January 21, 2019 at 11:24 am

People are registering for an event, but I am unable to tell which payment method they plan to use. How can I find this information and can these details be provided in the registration confirmation email?


Tony

  • Support Staff

January 21, 2019 at 2:37 pm

Hi there,

Within the admin you can find the payment method the user select in their transaction.

For example, if you go to Event Espresso -> Registrations.

Find the registration in the list and click on the ‘Reg Date’, it will take you to the transaction for the registration(s) – https://monosnap.com/file/QBxvNW8i5nuHLTNHnLvnD1IxsO1mrN

You’ll see the select payment method at the top – https://monosnap.com/file/oDlZztyxMpvAV9dse6PNXg6O4iv1f4

Which email do you want to include that information in? ‘Registration pending Payment’?

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