Support

September 20, 2013 at 11:09 am

Hi Nichole,

When I tried to log into the WP admin it displays this:

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

The FTP credentials will not allow me to log in as well.

The first issue may be resolved by changing a security setting on your server as mentioned in this thread from the wp.org forums:

http://wordpress.org/support/topic/error-service-temporarily-unavailable

September 20, 2013 at 11:54 am

I can log into the admin now, but the FTP client says this when I try to FTP in:

The user name or password was not accepted by the server. The site may be inaccessible or your password may be incorrect. Please double-check your login settings.

If I had FTP credentials I would go into the wp-config.php file and set WP-DEBUG to true. While there I would also try increasing the amount of memory allowed for PHP (which can help in cases like this one)

http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

What may be happening is the limit is set at 40MB. Since the Memory usage on your site is at 39.81MB right now activating a memory consuming plugin like Event Espresso might throw the fatal error.

September 20, 2013 at 12:48 pm

If increasing the memory limit by adding

define( 'WP_MEMORY_LIMIT', '64M' );

to wp-config.php does not increase the memory limit there may be a limit set by the host that’s overriding this. You can contact the hosting company’s support staff to find out if they can raise the limit.

September 20, 2013 at 2:19 pm

You can scratch that. With a little trial and error I was able to get the plugin to install by commenting out line 43 of espresso.php which kicks off the auto update feature.

I’m going to check with one of the developers to see what to do next. For now you can use Event Espresso and it will function, the exception is the auto updater will not work.

September 27, 2013 at 2:29 pm

Hi again,

I did some further investigating and I logged back in with the Super Admin account you set up for us and set up an admin account. While logged in with the regular admin account I was able to configure Event Espresso. So it looks like you may need to set up an admin account with the way S2 is set up on this site in order to use Event Espresso. I will delete the admin account I set up.

Re: the log file: I left the code that generates the log file in wp-config.php but I commented it out so that it would not keep logging every error thrown on the site.

You can make it log all the errors to a “debug.log” file in the wp-content directory by uncommenting in lines 84-88 of wp-config.php so it looks like this:

if ( WP_DEBUG ) {
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );
} 

Then two lines above that set WP_DEBUG to true:

define('WP_DEBUG', true);

Then when you’re done you can set WP_DEBUG back to false and delete the log file.