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Unable to create custom message template

Posted: September 25, 2023 at 4:57 am


dsiegesmund

September 25, 2023 at 4:57 am

Hi, I would like to create a new custom message template. After pressing the button “create new custom” at the end of the “Edit Event” page, a form appears where I can enter the name of the new template. Then I press the button “create template” and nothing happens – only the little gear wheel is turning. Screenshot What could be the cause of this problem?


Tony

  • Support Staff

    •

September 25, 2023 at 11:08 am

Hi there,

I can reproduce this and we have a ticket for this to be fixed in the next version of Event Espresso.

A workaround for the time being is to generate the custom template within the messages section:

Event Espresso -> Messages -> Default Message Templates.

Find the message template you want a custom version of and click the icon on the message template to create a custom template.

Make the changes you need there (Make sure you are editing the correct ‘contect’, see HERE).

Then on the event editor, refresh the page and your new custom template will show in the dropdown, select it and update/save the event.

The support post ‘Unable to create custom message template’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 7 months, 3 weeks ago ago

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