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Tried Purchasing Twice – Button Still Says "Processing"

Posted: October 16, 2014 at 5:05 pm


Carrie

October 16, 2014 at 5:05 pm

This is basically it in a nutshell. We’d like to purchase a Business License ($199.95), and have been redirected to buy EE3 Business License. However, after [double checking as well as] entering all payment details, the page refused to load. Tried it again. Please help, as well as confirm whether or not this purchase went through at all – or twice. Thank you.


Carrie

October 16, 2014 at 7:52 pm

Sorry about the double post, but this was actually a blessing in disguise — after careful consideration, we’d benefit more from using version 4!!! Please let us know if the payments went through, or not, and I’ll try again, maybe from a different computer (??)


Lorenzo Orlando Caum

  • Support Staff

October 16, 2014 at 8:34 pm

Hi Carrie,

I checked your email on your user account and did not see a purchase.

I do want to mention that this is a public support forum so could you please contact sales through the email below:

sales [at] eventespresso.com

They will be able to answer any of your account questions privately.


Lorenzo

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