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Ken Reed
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July 26, 2014 at 2:47 pm
I have two web sites (JokeJointComedyClub.com & JokeJointComedyShowcase.com), each of which sells tickets to shows at our clubs. We had some successful transactions on Wednesday, but since then nobody is able to complete a purchase online.
Here’s what happens: When I hit the button to complete the transaction, there is a fairly long delay (maybe 30 seconds). Then, I get an error message that says:
Thank You
Error connecting to AuthorizeNet (this is in light gray, I don’t think customers are seeing it very well)
Payment Overview
Class/Event: SAT. 7:30 PM: Michael Thorne & Corey Adam
Primary Registrant: Ken Reed
Payment Type: authorize.net AIM
Payment Date: 2014/07/26
Amount Paid/Owed: $16.07 Payment Declined
Payment Status: Payment Declined
Registration ID: 1115-53d41020805b7
Here’s the problem: Authorize.net never got the request. I have NO unsettled transactions at Authorize.net (or settled for that matter).
Authorize.net suspects its the hosting company, but I thought I would check with you, too.
Using the most recent version of EE3 and WordPress.
If you have any ideas I’d love to hear about them.
Thanks!
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Josh
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July 28, 2014 at 7:52 am
Hi Ken,
Is this happening on both sites, and are both sites hosted on the same server? Usually when a sudden change like this happens we advise checking with the host to see if they’ve recently moved the sites to a different server or made some changes to the server configuration.
One thing you can ask the host about is whether the server is set up to allow curl to verify SSL. They may not have set that up.
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Ken Reed
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July 31, 2014 at 3:05 pm
The hosting seems to be fine. They turned on debugging and now I get this:
Warning: Invalid argument supplied for foreach() in /home3/jokejoin/public_html/wp-includes/plugin.php on line 622
Does that mean anything to you?
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Lorenzo Orlando Caum
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July 31, 2014 at 4:38 pm
Hi,
Could you check with the host to see if they are blocking the request?
It attempts to wait for the request but it will timeout after a period of time and show declined.
Some other ideas:
+ If this is a new merchant account, then please check to see if any fields are required in your account. This could cause an issue if Event Espresso does not send that information (e.g. company name).
+ Try rolling over your transaction key:
https://support.authorize.net/authkb/index?page=content&id=A682&actp=search&viewlocale=en_US&searchid=1373295358375
+ Temporarily disable any security plugins if you have any running
Let us know if any of these suggestions help!
—
Lorenzo
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