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Transaction ID and Quantity Fields blank in Registrant Email Payment Received

Posted: February 6, 2015 at 7:44 am


Conmy Center

February 6, 2015 at 7:44 am

Hi There,
We are finding that the Email Payment Received for the Primary Registrant is going out with blank Transaction ID and Quantity Purchased fields. The following is the code for this template:

  • Transaction ID: [TXN_ID]
  • <li class=”ticket-name”>Ticket Name: [TICKET_NAME]<br>[TICKET_DESCRIPTION]

  • Price: [TICKET_PRICE]
  • Quantity Purchased: [TKT_QTY_PURCHASED]
  • This is the result from a recent email:

    • Transaction ID:

    • Ticket Name: Show Ticket
    Sounds of Soul, a Motown Show
    • Price: $15.00 (USD)
    • Quantity Purchased:

    Can you help?


    Lorenzo Orlando Caum

    • Support Staff

    February 6, 2015 at 11:32 am

    Hi, are you running the latest version of Event Espresso 4 and are any caching services or caching plugins running on your site?

    Thanks


    Lorenzo


    Conmy Center

    February 6, 2015 at 3:44 pm

    Hi Lorenzo – thanks for the quick reply.
    Not using a caching plugin.

    I saw an available update (Version 4.6.4.p) after I sent this question and have just now made the update.


    Lorenzo Orlando Caum

    • Support Staff

    February 6, 2015 at 3:55 pm

    Hi!

    Could you send a new test registration through the system and let us know if the issue continues?

    Also, who is your webhost?

    Thanks


    Lorenzo


    Conmy Center

    February 7, 2015 at 6:31 am

    A test purchase has been made and the problem persists. Shortcode [TKT_QTY_PURCHASED] doesn’t seem to work even in Dashboard preview.

    This site is at BlueHost.


    Lorenzo Orlando Caum

    • Support Staff

    February 7, 2015 at 7:27 pm

    Hi, I tested that shortcode in multiple message types and was not able to duplicate the issue:

    http://cl.ly/image/1Z3k0X1g2I0X

    Could you deactivate Event Espresso 4 and remove it through WP Plugins.

    Then download a new copy and upload and activate through WP Plugins.

    Then go to Event Espresso –> Messages. From here click on settings and toggle the system to off and then back to on.

    Let us know if that helps.

    Thanks


    Lorenzo


    Conmy Center

    February 8, 2015 at 5:55 am

    Hi Lorenzo,
    Followed your directions:
    1. Deactivate and Remove Event Espresso in the WordPress Dashboard
    2. Download newest version from my member area
    3. Upload and activate Event Espresso
    4. Went to Messages > Settings
    5. toggled button off, then back on

    In preview the quantity field is still empty. We have decided remove quantity from the email and add messaging instructing the customer to print the ‘ticket’ using the [RECEIPT_URL] shortcode, which seems to be working.

    Screenshot:
    http://conmycenter.com/wp-content/uploads/2015/02/EE-reciept-screenshot.jpg

    If you find a fix, let us know!


    Tony

    • Support Staff

    February 11, 2015 at 5:15 am

    Hi,

    Just to note, the message preview feature is designed to give a rough overview of how your messages will look.

    Some shortcodes parse to values within registrations (or transactions but the same applies), the preview data is not a registration and therefore some shortcode will parse to and empty string within the preview.

    If you want to preview the exact message the easiest way is to add a registration to your event within the Admin, then use the ‘Resend Registration’ button – http://take.ms/Xswn9

    The message sent will depend on the status of the registration, so if your changing the reg approved message type, make sure your registration is Approved.

    Then when finished, just set that registration to cancelled so it no longer applies to the event.


    Conmy Center

    February 11, 2015 at 1:15 pm

    The shortcode [TKT_QTY_PURCHASED] does not work in the live emails, either. For now we have removed the quatity listing and are using a link to the PDF invoice instead.


    Conmy Center

    February 13, 2015 at 11:53 am

    Just worked on another website with this plugin and found that shortcode [TKT_QTY_PURCHASED] does not work on this website either. I think this is a bug.


    Visual Facilitators

    February 15, 2015 at 1:16 pm

    Same issue on our side. [TKT_QTY_PURCHASED] is not showing


    Tony

    • Support Staff

    February 16, 2015 at 12:48 pm

    Hi,

    We have managed to reproduce this and have opened a ticket for our developers to investigate, we will update this thread with any news.


    Visual Facilitators

    February 16, 2015 at 2:18 pm

    Thank you!


    Tony

    • Support Staff

    February 19, 2015 at 2:33 am

    Hi everyone,

    4.6.10.p has been released with a fix for the [TKT_QTY_PURCHASED] shortcode.

    We also included a new shortcode as [TKT_QTY_PURCHASED] parses to the individual ticket qty, so if you purchase a tickets for 4 different ticket types, [TKT_QTY_PURCHASED] shows the qty of each of those tickets.

    For example if I register for a total of 10 tickets across multiple ticket types – http://take.ms/LO8nW

    [TKT_QTY_PURCHASED] displays each individual tickets qty – http://take.ms/l59Ra

    So if you simply want to display the total amount of tickets within the transaction you can now use [TXN_TOTAL_TICKETS] which in the example above just displays ’10’.

    @conmycenter do you still have issues with the TXN ID?


    Conmy Center

    February 19, 2015 at 8:56 am

    Just tested it on 2 websites and and the ticket quantity shortcodes are now working. Thanks for fixing this!


    Tony

    • Support Staff

    February 19, 2015 at 8:57 am

    Your most welcome 🙂

    Any other problems just let us know.


    Visual Facilitators

    February 19, 2015 at 10:21 am

    Great, Thank you!

    The support post ‘Transaction ID and Quantity Fields blank in Registrant Email Payment Received’ is closed to new replies.

    Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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