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Tracking Ticket numbers

Posted: July 11, 2019 at 9:09 am


WomenTalk

July 11, 2019 at 9:09 am

Is there an easy way to have the ticket number put into a field that can be stored in Infusionsoft?


Josh

  • Support Staff

July 11, 2019 at 10:47 am

Hi,

Do you mean the ticket ID? If so, that’s appended to the Product’s SKU in Infusionsoft. For example if the ticket ID is 123, then the product’s SKU will be event-123.


WomenTalk

July 11, 2019 at 12:06 pm

Not the Ticket ID – I am trying to track guest tickets back to the ticket purchaser inside of Infusionsoft. We want to reward (inside Infusionsoft) those people that bring a lot of guests to the events so I am looking for something that is unique to a ticket… and because we are using the same SKu every month for a city the event ID would not be specific enough to the tickets.


Josh

  • Support Staff

July 12, 2019 at 11:39 am

Thanks for the clarification. If you look under “Orders” for the contact, each invoice will have an unit quantity, so that’s one way at getting a number.

Beyond that, I do not see an easy way to do this with Infusionsoft though. At first I thought you could send a “number of guests” value to a custom field on the contact if they’re the primary attendee. The problem with that idea is the value would get overridden each time they’d sign up for another event.

One way this could work would be to set up a custom field for Contacts and call it “Primary Contact”. Then, a code snippet can be added to send a custom field to all “Guest” contacts. Then, when you want to check to see how many guests a certain contact has brought, you can do a search on that custom field where you search for the Contact Name. That will return a list of all the guests they’ve brought for all events.

I put together a code snippet that will add the ticket purchaser’s name to the custom field and you can get it here:

https://gist.github.com/joshfeck/3457c021e95182fed3de311a5f59d894

You can add the above to a functions plugin.


WomenTalk

July 12, 2019 at 11:56 am

Hey Josh – Thanks for this -and you solved one Critical part of the problem, (tracking tickets back). I am starting a new thread on counting tickets that will reference back to this one.

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Updated by  WomenTalk 3 months, 1 week ago ago

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