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Time coming out in Zulu (GMT+0)

Posted: May 1, 2023 at 2:31 pm

Michael King

May 1, 2023 at 2:31 pm

I don’t remember noticing this before, but I had a bunch of late night registrations yesterday that highlighted this situation, so maybe I just never noticed – the date/time groups in csv export files is in Zulu (GMT+0), while I’m in the GMT-8. WordPress Settings/General Timezone is Los Angeles, which is correct. EE4 General Settings/Your Organizations is San Diego CA 92111, US which is the same GMT-8.

I saw another post in here about this problem – response was basically set your city correctly and that will take care of the problem; but the settings were already accurate so that’s not it, unless there’s another timezone setting somewhere.



  • Support Staff

May 16, 2023 at 9:44 am

Hi Michael,

This is what I see in my csv report. The time format is 24-hour clock, but the time of registration is correct:

Michael King

May 16, 2023 at 10:36 am

Ok, fine, but here’s what I’m seeing

Same registration, PII blanked for the usual reasons, time is different by 7 hours and a few minutes. My local time right now is -7 from GMT.

So, after looking at this, the dates puzzling me are Col W Payment Dates apparently being reported in GMT or something, but Col N Time Registration Occurred seem correct to me. Maybe you could explain why they are so different but for now I guess the solution to my problem is to use Col N. Is that the time when the buyer gets the COMPLETE confirmation screen or something like that?



  • Support Staff

May 16, 2023 at 12:41 pm

Can you expand the columns so it’s clear what the column labels are?

What payment gateway are you using?

Michael King

May 17, 2023 at 6:16 pm

expanded view is at with a selection of several.

I added the “difference” column which is Payment Date minus Time Registration Occurred. Always 7 hours and a few minutes. I know from experience that the payment confirmation comes to buyers immediately, not 7 hours later, so that makes me think that is somehow is GMT, not my -7.

I think I can live with this as-is now that I’ve discovered the Registration Occurred date/time is more correct, especially if it’s a Braintree artifact since I think we will be giving that up in favor of some other method.


Michael King

May 17, 2023 at 6:17 pm

Another thought – tickets have an on-sale end date/time-which of these fields is tied to that?

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