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Eric Doss
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June 4, 2014 at 10:15 am
Hello,
I am running WP 3.9.1, EE 3.1.36.5.P, with EE Ticketing v2.1.p.
This is an installation that I have had up for over a year.
I have an event that uses tickets and it appears that none of the registrants received tickets. I checked my settings and I made a mistake when I copied the events from last year and did not have EE3 send tickets. I have re-enabled that in the EE settings and attempted resending the registration details, but the tickets are still not attached.
I can view the tickets using the View/Download link from the Attendees page, but when I attempt to resend the tickets, the tickets are not attached.
The re-sent email does contain a link to the payment details and that page has an error on it: Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0
I’m not sure if that is related to this issue or not.
Is there any way to get the tickets to my customers without manually sending an individual email to each with the link to their tickets?
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Lorenzo Orlando Caum
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June 4, 2014 at 12:53 pm
Hi Eric,
There is an email all attendees feature that you can use. You can find it in the Event overview screen in the actions column:
http://cl.ly/image/132Y373T1s2s
Then you can write a short note and include this shortcode:
[ticket_link]
Add the following macro to your wp-config.php file. It should replace any existing macros for WP debugging:
define('WP_DEBUG', false);
if (WP_DEBUG) {
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', true);
@ini_set('display_errors', 0);
}
This should clear up that PHP warning.
—
Lorenzo
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Eric Doss
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June 4, 2014 at 1:08 pm
Lorenzo,
Thank you so much. This worked wonderfully, at least for the tickets I had purchased. Thanks for the excellent support.
Best,
Eric
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Dean
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June 5, 2014 at 1:26 am
Hi Eric,
If this issue is resolve, please mark the forum thread as resolved (top right). Thanks!
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