|
digisigns
|
May 28, 2016 at 2:42 pm
When a customer buys a ticket, their invoice shows. I have the following questions
1) How can I show the printable ticket option
2) I bought a ticket using ee but did not get any email notification that I bought a ticket.
3) When I registered as a customer, I got an email which for from {WORDPRESS}. I want it to show that it is from our us ‘our company name;
Sherry
|
|
Lorenzo Orlando Caum
|
May 28, 2016 at 3:59 pm
Hi there Sherry,
Based on your feedback, I think it would help to setup a free transactional email service like Sendgrid.
We have a step by step guide here:
https://gist.github.com/lorenzocaum/4677f472b012a5a88630
Could you please try that and let us know if it helps with the email notifications?
—
Lorenzo
|
|
digisigns
|
May 28, 2016 at 4:31 pm
Lorenzo,
I just bought a ticket my my site but never got a email notification that I bought a ticket? What am I doing wrond
|
|
Lorenzo Orlando Caum
|
May 28, 2016 at 4:37 pm
Hello again,
Event Espresso does not send email notifications on its own. This may be affected by the local email server or they may be arriving to spam or junk mail.
Please try a free transactional email service like Sendgrid to correct this issue:
https://gist.github.com/lorenzocaum/4677f472b012a5a88630
More information on how Event Espresso handles email notifications is available here and I still recommend trying a transactional email service:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
—
Lorenzo
|
|
digisigns
|
May 28, 2016 at 5:02 pm
Sounds good but still have a question though
I am still in the testing mode. I registered for same event using two different email accounts. I got the “print you ticket” email at this account info@digisigns.us. But never got the email at digitalsignagenw@gmail.com. I even checked the junk folder, still no email even there. Why is this happening
|
|
Lorenzo Orlando Caum
|
May 29, 2016 at 9:45 am
Hello,
I recommend trying a free transactional email service. As I shared earlier, Event Espresso does not send out its own emails so something else is affecting the delivery of those emails.
If you have a few minutes, then I recommend taking a look at the first part of this page so you have an overview of how Event Espresso handles emails:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
—
Lorenzo
|
