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Melanie Weijers
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October 15, 2015 at 10:29 pm
We have ticket sales open for an event and have set it up exactly as we have for several events but this time as tickets are being sold the ticket type is not being shown on their tickets. Also the column in the attendee for options which usually shows which option they purchased is blank. We have the option of General Admission and Brides Admission and we’ve done a test and you can select from either of those in the sales portal when purchasing it. They are then directed to PayPal and the transaction is finalised but again the ticket type is blank. Is there some sort of update that has disabled something? We are running Event Espresso 3.1.37
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Tony
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October 16, 2015 at 4:24 am
Hi Melanie,
I can see your using 3.1.37.6, did you recently update to this version?
The reason I ask is there was a fix included within 3.1.37.3 for an issue that would prevent the PayPal IPN from updating the registration correctly. So I just want to confirm the registration your are currently testing where made using 3.1.37.6?
Can you link me to an event I can run a test registration on please.
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Melanie Weijers
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October 18, 2015 at 4:14 pm
Thanks so much for your prompt reply. After sending through the message I delved in further and noticed there was an update and thought I’d try that and see how it goes while waiting to hear back. We haven’t received another ticket sale over the weekend to check but hopefully that solves the problem as you say.
This is the current event we have open for ticket sales – http://vintagebridemag.com.au/event-registration/?ee=13
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Lorenzo Orlando Caum
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October 19, 2015 at 10:24 am
Hi Melanie,
Have you experienced this issue again after updating to the current version of Event Espresso 3?
—
Lorenzo
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Melanie Weijers
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October 19, 2015 at 4:19 pm
So far so good now the update has been applied.
Thanks so much!
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Tony
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October 20, 2015 at 1:58 am
Great! I’ll mark this thread resolved.
Please let us know if this comes up again and we can investigate further.
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